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Business Profile

Storage

U-Stor-It Self Storage - Simi Valley

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around December 13th 2023 I noticed my storage door not closing on further investigation I found part of the door rail had come lose preventing me from properly closing the door. I reached out to on site management was told they would speak to owners. When I received a call back I was told I can change units I said this would be fine provide the help pay for moving company to help me move a massive storage unit filled with items such as refrigerator, couches weight lifting weights. To much for me to do on my own. Management said the owners would not be willing to help me out and said it would be a long time before someone could inspect the unit.
    During my inspection of the door on or around December 13th I found water damage in my unit on very important documents that have now grown black mold. I expressed to management that there was water damage I also took photos. I was told the same thing it was my responsibility to move the unit. It's now January 14th iv received no update on a repair date no help with moving and have found water damage in the back of storage coming up fro the floor under the unit. I've spoke to management at least 4 times and there is no resolution other than to move my unit myself and increase fees to hire people to move my unit

    Customer Answer

    Date: 01/16/2024

    The photos I submitted have my first and last name as a water mark please do not publicly post the photos I can resubmit photos without my first and last name attached water mark

U-Stor-It Self Storage - Simi Valley is NOT a BBB Accredited Business.

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