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Business Profile

Web Design

Clover Sites, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

This profile includes complaints for Clover Sites, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Clover Sites, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 10 was charged $643.66 CAD ($468 USD) for a yearly website subscription.

      On Jan 10 at 1:30 pm, sent an email asking to cancel web subscription and for a refund. Received a reply to fill out some forms to complete the cancellation. This was done on the same day and received another automated notice that the cancellation can take up to 5 business days.

      On Jan 11 and 12, received a communication asking how their service was. Replied saying that the inquiry hasn’t been completed and there’s nothing to provide feedback for.

      On Jan 18, sent message asking for a response with the refund portion of the inquiry.

      Didn’t get any response and so sent another message on Jan 22. They responded back saying that the cancellation process was completed. I replied back on the same day saying the cancellation part is fine but they ignored my request for a refund.

      On Jan 23, received a reply saying that because the payment occurred before the request to cancel, they won’t issue a refund stating it’s part of their company policy.

      I indicated that I was upset with this decision and formally asked to escalate the matter.

      On Jan 24, got another response from a different department also stating that they won’t provide a refund (also requested to escalate)

      On Jan 26, sent an email asking for a response/update.

      On Jan 31, sent another email asking for a response/update by the end of the week.

      On Feb 1, got a response saying that the matter was brought to their leadership and it was declined.

      On Feb 1, sent a one last attempt, indicating how they are not living up to their mission statement and the fact that there services were used for 10 years. And for them to decline a simple refund was unjustified.

      To date, no response was provided.

    Clover Sites, Inc. is NOT a BBB Accredited Business.

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