Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/11/2022, a flash flood occurred. First, our entire building’s fire alarm system went off in each apartment and the only way we could turn it off was by unscrewing and removing the detector. Our roof in our bedroom then started leaking from the flash flood so we had to go to our neighbor and ask for a tarp, and then we placed bowls around the leaky areas. We then had to move our mattress to the living room and sleep in there for the night to avoid the rainfall. We had to contact the office directly to which they stated that they could not touch the roofs since that is within the corporate’s area of expertise; instead, they could only send out a maintenance guy to fix the damaged walls. After this incident, we continuously would ask the office regarding the status of the roof repair to which they would always respond with excuses stating that they were still in talks with contractors. For the next 8 months, whenever it rained, we would have to move our mattress to the living room, put a tarp down in our bedroom, and pull out our bowls. There was one day where my boyfriend and I were woken up to water dripping on our faces near our electrical appliances. Again, after the multitude of calls and complaints we have made regarding this roof leak, nothing was done; in those 8 months, we only had a maintenance guy repair the wall damage from the leak which only got worse once it rained again and a couple of contractors came in to look at the damage, but still nothing was done. Our final straw occurred when the office notified us that they would be increasing our rent from $1870 (plus $80 for our washer and dryer, and utilities) to $1960 (and they added our refrigerator as an additional $40 monthly rental). So we had no working roof in our bedroom, would be paying an additional $120/month for our washer, dryer, and refrigerator, and would be paying $1960 for rent and utilities on top of that.

  Business Response

  Date: 07/03/2023

  Residents are correct regarding a roof issue, which has
  since been repaired. While office management waited for the roof repair process
  to begin, the maintenance team had to address (cut, dry, and repair) the
  interior of any leak issues for this apartment and many others. While I, the
  property manager, waited for the directive from my corporate, I instructed my maintenance
  team to repair the interior issues, despite having to do it more than once, because
  I didn’t want the residents to have to deal with disruptions of their interior.
  We have 19 buildings and the clearance for repairs/replacements unfortunately
  took some time getting the approved contractor and the timing because the roof
  repairs could not be completed in wet weather.
  Regarding renewals, our system generates the units up for
  renewals automatically and based on lease expirations. These residents opted to
  rent the washer/dryer combo AND fridge since they first moved in, so they
  claimed the fridge was “added” and that is false. They opted to not renew, and
  they went month-to-month.
  
  
  Also, the residents never notified us about their pet, so
  they didn’t pay the required pet fees the entire time, as all residents with
  pets are required to do. Their pet damaged the flooring, and we had no pet
  deposit to cover such damage. We never charged them the back fees for the
  unauthorized pet, even though it was within our rights. It is unfortunate that
  once they discovered the prorate fee for the damaged flooring, they left us a
  bad review and now complained to the BBB. 

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 I was a co applicant for an apartment when I was forced to break my lease due to joining the Army. I was not made aware that the other applicant did not pay the fees for breaking their portion of the lease. I was not informed that a collection was started for this account until recently. When I found out through my credit report, I contacted the business immediately. I am requesting that due to my lack of notification and promptness in paying once I did find out that a removal of the collection from my credit report take place.

  Business Response

  Date: 04/21/2023

  Hello. I received the letter regarding the complaint from our past tenant, Javon Payne, Apt #P04. I have reviewed the file and there is not a Military Release Form or any notes, etc. stating this resident was leaving and needed to end his lease early due to Military responsibility. Furthermore, the ledger shows that this resident chose the buy-out option and was charged the $1500 fee to break his lease. We would never charge or collect this break fee if he was leaving due to the military. Also, in his statement he said that he was joining the Army in 2017, which is after he already moved out of our community on 12/15/2016. I have attached the ledger so you can review these details. You will also see that Mr. ***** made 4 payments towards their balance due the community acknowledging that he was aware of what he owed the property. On 2/17/2017 he paid $298.89, 3/6/2017 he paid $100.00, 3/13/2017 he paid $300.00, and on 9/15/2017 he paid $598.00, leaving a balance due of $496.01. We have not received a single payment after 9/15/2017, which the remaining balance has since defaulted.

  If you need any more information, please let me know. The office number is ###-###-#### and my email is   *********@globalrealtycorp.com  

  Thank you,

     **** **********

  Customer Answer

  Date: 04/26/2023

   I am rejecting this response because:
  
  
  I broke the lease at the end of 2016 due to joining the military in 2017. At the time I was not aware of my SCRA benefits with breaking the lease which is why the buyout option was selected. I made my portion of the payments even after joining the military and was expecting the other adult on the lease to be responsible for the remaining buyout fee. It was not until recently where it displayed on my credit was I aware that it was not paid by the other tenant. I have sense settled the remainder and I am asking for a courtesy removal due to my military obligation and not being aware of the continued history of the account after..