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Business Profile

Charter Bus

Omnitrans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An additional $4.00 was tooken off of my card, after using my card for the bus fare on 9/12/2024. Could the $4.00 be refunded?

    Customer Answer

    Date: 09/24/2024

    09/09/24 I was charged three times, when I only took the bus once, paying $2.00 in total.

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Omni trans has a deal with Ontario high school that students get rides for free as long as you have the card but didn’t allow it because the school didn’t give me a picture for my id cause i didn't go to school that day and now they didn’t allow me on the bus even tho i had a school issued digital id that had the marking that allowed me to go in the bus for free and i was refused and had to pay.

    Business Response

    Date: 07/17/2023

    Please find response to letter received 7/17/23 regarding a complaint filed by Customer ****** *******

    Please note - No prior notification of complaint was received via mail or electronic methods.

     

    Dear Mr. *******

    Thank you for submitting your concerns regarding free fares for school program offered by Omnitrans for students K-12.  As noted in your complaint, an identification is required from students for riding for free on our Omnitrans buses.  As I understand you were denied boarding when displaying a digital ID card that was issued by the school.  We can look into and address your concerns.  In order to conduct an investigation, please provide the date/time/location/route/direction of travel for this incident.  With this information we can open an investigation and address the issues you've reported.  Please know that our coach operators have received training and internal communications that outline requirements for allowing free transportation for students in our region, with this information we can identify and proceed with corrective action and retraining with our staff involved.  We look forward to this information and appreciate the time you took to communicate your concerns to us.

Omnitrans is NOT a BBB Accredited Business.

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