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Business Profile

Event Center

Glen Helen Amphitheater

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I purchased 17 tickets for my family to attend the ***************** connection this coming Saturday and was never informed that if I did not purchase parking that I would not be able to go back in and purchase discounted parking without purchasing an additional ticket. The venue is offering Promotions on national concert week, but when I have tried to purchase parking tickets with that promotion, the only option I am given is to purchase an additional ticket for the event as well. Had I been informed prior to purchasing my tickets that I would not be able to go back in and purchase parking at the discounted rates, I would have purchased at the time of my purchase.

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19, 2023 ***************** had a concert at the Glen Helen amphitheater. I purchase two tickets for the concert ($339) two tickets to the pre show ($50), and one premium parking ticket ($75) equaling to $538 after all taxes and fees. Leading up to the event, I was constantly on the lookout for any information regarding this pre-show party. Therefore, I started looking on their ******** page (Glen Helen Amphitheater). Then, they posted about some free pre party. I left constant comments asking if this was separate from the pre show that I PAID for. Even though they would respond to some comments, they wouldnt comment on any of mine. I finally received a response either the day before or day of the concert stating that the pre show would be held at the *** club. Since I know I didnt have *** tickets, I was hesitant but trusted they knew what they were talking about. I talked to about 6 employees and they either didnt know what I was talking about or would also tell me to go to the *** club. We finally made our way down to the *** club and they denied me access. They said its only for *** pass holders for that venue and if I dont have anything that says *** on it, I cant go in. Therefore, I was promised this pre show that I PAID for, but either that show never happened or their employees were not given training on who is to be allowed in this party. Now, live nation is telling me that Glen Helen amphitheater is refusing to provide any refunds for any reason. Not to mention, their premier parking was a joke, as it took three hours to even leave the venue because they dont have any type of system on exiting their venue!

Glen Helen Amphitheater is NOT a BBB Accredited Business.

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