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Business Profile

Glazier

David Esparza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered dual pane windows and sliding doors from Mr. *********************** The doors and windows were delivered on time. My issue is with a screen door that did not fit as it should and an extra window I ordered. Mr. ********************** came by and took the screen door to get it fixed. It has been over three weeks since he took the door. So far he has ignored every text and phone call attempt I have made to reach him. Last week, after ignoring me for two weeks, he finally replied saying he was behind and he would get me an update as soon as possible. That was a week ago. I have made two attempts since to get in touch with Mr. ********************** and I continue to be ignored. Mr. ********************** is also supposed to be adding an additional window to my order. Have not gotten any replies regarding this small window either. I was quoted $125 for the window and I have had the cash at home ready for almost a month now. All I want is the window I ordered and the door I paid for to be fixed and returned. Very unprofessional to continue to ignore me. Disappointed in the quality of service.

David Esparza is NOT a BBB Accredited Business.

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