Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Right off the bat I find out youre saying that ever safe is not rated by the BBB and ever safe has BBB on all their websites In December, EverSafe assembled a building for us in ***********, *******, with sales representation from their Florida office. Unfortunately, this has turned out to be the most frustrating experience weve ever encountered. One moment, they are identifying as EverSafe; the next, as Carolina ********* After they left, the job was not completed, and many components were executed poorly.The workmanship was performed by workers who were not only unqualified but also presumably undocumented, as they could not speak English and lacked proper identification. They worked without hard hats or safety glasses, putting in ***** hour days with inadequate lighting on their helmets, which hindered their ability to see the subpar work they were leaving behind. Issues included overtightened bolts and improperly sized door openings.Despite our requests for them to stop and correct their mistakes, they abruptly left the site, taking some of the steel with them. Now, four months later, no one from EverSafe or Carolina ******** has come to address the numerous deficiencies, which have resulted in thousands of dollars in repair costs that we must now cover with other ************** no point has anyone from EverSafe or Carolina ******** visited the site to assess the poor workmanship and the state in which the building was left. We urge everyone to be cautious; it feels like a shell game, with each company looking to pass the ***** They are now sending emails attempting to collect the final payment on a building that is incomplete We have submitted our repair bill to them, detailing the costs incurred to fix the building. Yet, we find that EverSafe and Carolina ******** do not match in terms of address or accountability. Additionally, a third-party insulation crew sent to install materials did not possess the necessary Florida license to perform their work.

  Business Response

  Date: 05/07/2025

  On 4/29/2025, A member of our team visited this customer's building site to assess his concerns. We are in contact with him and are working to reach a satisfactory resolution. It hadnt been resolved, because the customer was requesting that we correct certain items at our expense, which were incorrect as a result of information provided by him. Nevertheless, we are working with the factory to coordinate delivery of materials and arrange for a crew to return and address the customer's concerns. We will be posting an update as soon as possible.
  
   
  
   
  
  ****** *******
  Operations Manager
  
  Eversafe Buildings
  
  Phone    ***********************
  
  Fax         **************
  
  *************************************************************
  
  ******************************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out to the Better Business Bureau to file a complaint against Eversafe Buildings due to their failure to honor a contract and their subsequent lack of effort in resolving the arising issues.Transaction Details:Date: September 29, 2023 Amount Paid: $5,282.40 Agreement: Provision of a metal building, including the management of all necessary permits for my property.Initially, Eversafe Buildings assured me the permitting process would take around three months. However, it became clear the process had not even started until we expressed concern over the timeline. Despite numerous attempts to communicate and push for the projects completion, the companys response was lacking. The task of permitting was reportedly delegated to a subcontractor, and action was only taken after our persistent follow-ups.After six months of minimal communication and no progress, Eversafe Buildings informed us they would not refund our deposit and stated project completion could extend up to three years. This response is unacceptable, effectively holding our funds hostage without delivering the agreed-upon services.This experience with Eversafe Buildings demonstrates a clear disregard for customer satisfaction and contract fulfillment. The lack of transparency, communication, and proactive action is unprofessional.I am seeking the BBBs help to mediate this dispute, aiming for either the projects completion within a reasonable timeframe or a full refund of the $5,282.40. Accountability in business practices is crucial, and customers deserve to be treated with respect and fairness.

  Business Response

  Date: 04/04/2024

  *********************** purchased a building from ** on 9/29/23.Factory-required paperwork was sent to the customer on 9/30/23 to sign. The customer delayed  and did not return the paperwork until 10/12/23. He paid for engineered plans on 11/1/23 to proceed with permitting. The customer was told 4-6 weeks for plans initially, and the plans were done in 4 weeks on 11/26/23. We contacted the customer on 12/12/23 to have them sign documents required for the permitting process. They took until 1/6/24 (25-day delay), to return the documents to our offices. The state updated the building code during this customer delay on 12/31/23, and by the time we received the documents from the customer,the plans needed to be updated.
  
  Even though, the customers delay was the cause of the plans requiring an update, we ordered updated engineering on 1/18/24 AT NO COST to the customer and received it completed on 2/18/24 (within the timeframe initially provided for plans). The permit was amended with the new plans on 2/26/24 and as of 3/29/24 we are waiting for the building department to complete its review. To restate: We were prepared to apply for the permit on 12/12/23 but the customers delay in returning the signed permitting documents resulted in close to 2 months of lost time due to the building code changing.
  
  We strongly disagree with the claim that the customer made numerous unanswered attempts to contact us. We have reviewed all correspondence and inbound phone calls and found that we engaged with the customer in each of their attempts or returned their call (these are available for review). The customer asserted in his complaint that we told him it would take 3 years to complete his project. This is false and was corrected on the same call in which it came up. The customer stated he did not want to spend another 6 months on the project and was told it would NOT take another 6 months, let alone 3 years. We suspect the customer has encountered financial obstacles to the completion of their project and is embellishing their complaint to force a refund of the project, in violation of the contract terms to which they agreed.
  
  The deposit they wish to have refunded is intended to pay for all administrative work done on this project. Our contract clearly states that no refund of this deposit is possible because its intended to cover the cost of services which are rendered from the inception of the project. We have included a copy of this contract with the refund policy highlighted. We are eager to install ************** building as soon as the building department completes its review. 

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted Eversafe but they were misleading. I created a building design and received a quote and decided to apply for financing through them. I was pre approved, and asked to submit a few documents to verify income which I did. They later asked for a short statement explaining my past bankruptcy plus a document showing my bonuses. I was told there wasn't any derogatory findings and they only needed these final items so the process could be finalized and that when this information was processed the loan papers would be prepared for signing. I was then being pressured to provide a down payment to lock in a 10% discount by years end which was 2022. With the loan contract being created for me to sign, I paid 1282.00 for a deposit just prior to the deadline, and with a clause for refund if a permit was not approved. A project manager introduced himself and stated that everything would be put on hold until a permit was obtained. On a later date, hours apart I was notified that out of nowhere a lien was discovered on my house, ( I am currently looking into this because my mortgage company didn't see it when I refinanced in early 2022). Then another deposit invoice was sent to me for 349.42,and under the circumstances I did not pay this and when asked what this was for I was told this was for drawings which is false because the plans I asked for and never received were generic plans that are free of charge. In addition, the invoice fo0r the deposit clearly states that the deposit covers costs for administration scheduling, engineering drawings, fabricating components, and inspection/inventorying once the order is submitted to the factory. NONE of these items were performed because they wait for a permit to be approved which was stated by their own project manager. I was misinformed about the loan approval and pressured to pay a deposit for a 10% credit before it expired. If I would have known earlier that the loan would not be approved, I NEVER would have paid a deposit.

  Business Response

  Date: 03/24/2023

  
  
  

  
  
  

  
  
  

  We’re sorry this customer is having issues with their financing;
  however, financing is arranged through a third party, we are not involved in
  any part of the process, and therefore we have no control over it. The customer
  was never pressured into ordering their building, and consumers should always
  confirm that their financing is secured prior to making any type of large
  purchase, no matter what they’re buying. With respect to the additional $349.42
  payment, this was for changes the customer made to their order. They added
  insulation to their building after initially placing their order. Regarding the
  deposit, a lot of work goes into every order we process. This is why we collect
  it up front.

  
  
  

  
  
  

  
  
  

  
  
  

   

  
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit down on a steel building from this company on 7/16/21. They outsourced the engineering plans and construction to another company who could not perform the job. After going back and fourth to try to get this resolved for a year we decided to cancel the order completely. The engineering firm refunded their portion because they admitted their mistake but eversafe will not return the $4395 they claimed they used for administrative costs. They took our money and could not perform the job. This is stealing.

  Business Response

  Date: 08/15/2022

  We have spoken to customer and reached a resolution. ******* has indicated that he reached out to the BBB last week to withdraw his complaint. He said you may reach him to confirm.

  
  

  Customer's information:

  ******* *******

  ************

  *********[email protected]

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.