We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Chapel

Aurora's Golden Moments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Chapel.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Joanna R

    Date: 12/07/2023

    My family had a sit down with this facility and they made this place sound magical. The owner initially appeared to have decent communication skills, as though she had a good handle on any project within this vicinity. This is why we chose them for our event but delivery fell extremely short. This experience caused great anxiety in our family because she made personalizing our event extremely difficult. Basically if you want to bring in alternate vendors the cost is hight to pay. So high that you feel forced to have to go with their own in-house staff. This is a family owned so their DJ is the son in law, the coordinators are the daughter etc. We felt little to no option to have to use their own family for the services at our special event. Let's talk about customer service. They switched the coordinators several times. Constantly the new coordinator had to be explained about the vision we had and what we paid for and what we wanted because they were clueless and unprepared for their meetings with us. One person I want to name drop is the daughter *******. She would give off attitude, rushed the last few meetings before the event, spoke over, would end the meetings early.In my last interaction with her, she walked off once again from my family. So I walked to her office to ask if the meeting was over seeing as most of our questions were still unanswered. She screamed at me telling me repeatedly to get out of her office. I asked again if she can please come out as we did not feel meeting should be over. She threatened to call the police as she continued yelling and balling up her fists. I did get out of her office in fear she would physically attack me. We were then escorted by another personnel. A few days later she informed one of our family members that if we wanted to avoid any further issues then me and her should not run into each other. You can imagine the nightmare when the event was something we have dreamed of and these people took that away.

Aurora's Golden Moments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.