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Business Profile

Utility Water Company

San Gabriel Valley Water Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ******* set up with this company for a ONE TIME payment monthly to be deducted from my account. I have notice that my account was charged twice including fees. The timing when they deducted payment time was a few seconds. It didn't make sense why they did this nor they gave me no explanation. I did ask for a refund of the additional charge. They claimed they would request the refund to me. When I followed up they told me it takes 3-4 weeks. Which I don't think a refund takes that long in their end. Mind you by the time I get the refund my account will be posted with the credit. ************************************************* I do want this matter resolved.

    Business Response

    Date: 10/14/2022

    Business Response /* (1000, 5, 2022/09/26) */
    Ms. ********,

    We apologize for the inconvenience. Your payment was deducted from your account twice, the first time was for the bill dated July 8/August 5, 2022 payment in the amount of $84.78 on August 19, 2022. The same amount was deducted again in error. A refund was requested on September 2, 2022. I was informed by our accounting Department the refund was mailed on September 20, 2022. please allow a few days to receive it. If you do not receive it a by October 1, 2022, please inform us right away.


    Again, we apologize for our inconvenience.

    Respectfully ***

San Gabriel Valley Water Company is NOT a BBB Accredited Business.

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