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Business Profile

Hot Tubs and Spas

Wooden Hot Tubs LA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - On April 11, 2024 ***************************** of American Hot Tubs sent me an invoice to pay for the INSTALLATION of a new hot tub controller. (see attached invoice)- April 12 I paid $1300 through ****** for this service. (see attached Text conversation with *****************************)- April 29th appt - ***************************** CANCELS appointment.- April 30th (rescheduled appt) - ***************************** CANCELS appointment - He Does NOT reschedule - May 5th - I call ****** and reschedule appt. We reschedule for Wednesday, May 8th.- May 8th - ***************************** CANCELS appointment. We reschedule for May 9th. (See attached text conversation with *****************************).- May 9th - ****** comes to the house, looks at the hot tub and says that he will have to come back to install the controller. We reschedule for May 14th. - May 14th - ******************** appointment.- May 20th - ****** says he has time and I communicate that I would like to set an appointment to complete the service. ****** DOES NOT RESPOND. The controller has NOT BEEN INSTALLED.- June 11 - ****** finally sets an appt to install the controller for June 21st at 7:30 - June 21st - ****** arrives over 4 hours later (12pm) than scheduled to install, looks at the hot tub and leaves without letting me know. He texts me after he left to say that the hot tub needs to be empty. He did not tell me this beforehand. I begged him to return as emptying the hot tub would take a small amount of time. He did not return. He told me that he would return the money I paid for installation. I asked him for a receipt for the controller so that I could see what the install would cost. No response - July 5th I sent another text requesting to be reimbursed. - July 6 I found the exact controller online with the cost attached and sent a formal email asking to be reimbursed for the remaining amount of $686.80 for incomplete installation within 14 days. - It turns out that this controller he left with us is the incorrect unit for our outdoor hot tub. It's for an indoor tub

    Customer Answer

    Date: 07/17/2024

    To Whom It May Concern: 

    The address of the Owner of this company, ************************************, and complaint recipient is *******************************************. His Telephone number is ****************. I found his business from his website: *********************************. His email address is ***************************. I have also discovered another email for him: ****************************.

    Since filing this complaint, I contacted another hot tub specialist to fix my issue and found out that ***************************** (aka. ********) left us with a controller that is not the correct unit for an outdoor location such as ours and that he  has done this with other hot tub customers in the area that this new specialist has gone around fixing. 

Wooden Hot Tubs LA is NOT a BBB Accredited Business.

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