Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to sign up with this company for 106 days. When I scheduled the appointment to have the breathalyzer installed, I was told it would be $120 to install and $91 per month to have the breathalyzer. When I had the device installed the guy that owns the shop says okay $150. I said, I thought it was $120? He said nope, weve raised our prices. That was my first red flag, but it was already installed which took several hours so I had no option. They have been debiting $91 per month and I just had to go to the shop to get it calibrated, I go to drive away once done and the shop says oh its $45. I said what do you mean its $45? I pay $91 per month to have this. I called the company to complain and ask for a supervisor to listen to my initial phone call where the representative never mentioned an extra $45 per calibration on top of the $91 per month and the installation fee. There is also a removal fee as well.

  Business Response

  Date: 08/01/2023

  Summary:

   

  The calls were reviewed, and the client was not told about the calibration fee, however, the fee in question is for a service that LCI does not manage. This service is done by our third-party service centers as required by the *******************. The fees are set by these service centers as well. ************ was also advised that her fees are listed on her leasing contract for reference. Due to the client's frustration , her monthly fee was reduced to $75.35. She was advised to respond to a supervisor's email with further questions or concerns so she may be assisted.  

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a company based in ********** to oversee my vehicles breathalyzer while I was on a provisional license in **. **********************. I have done well over my court mandated 12 month install on my vehicle. I submitted a request to have the device taken out of my car because Im well over 12 months. After 7 days they tell me I cant have it taken out because I have a violation in January. This occurred yesterday April 5th 2023. I already have a new vehicle because I drive for work and need a car and my current one is on the way out. Last night I paid them 210 dollars to have it transferred to the new car. Of course still havent heard from them. This morning I called the New Jersey dmv to tell them the situation and ask about their opinion on it. They said ******** law on breathalyzers is in the final *********************************************************************************************************** your system you can have it removed. The company has the time frame of contract incorrect. After speaking with the sentencing town they said they dont have a judge sign off. They said if I did 12 months then Im done. I told low cost interlock this and sent them 2 pieces of paperwork. Now theyre supposed to send document saying that Im done and they wont because they dont in fact actually know the law. This company does nothing but scam people and take advantage of what they dont know b This morning I

  Business Response

  Date: 04/17/2023

  Client requested a review of the removal eligibility 03/30/23. On 04/05/23 the ********************* reviewed the data. Time Frame: 01/17/23-02/16/23. The client installed 02/16/2022. He has a 12-month requirement which makes his end date, according to our records, as 02/16/2023.

  We reviewed the last 30 days from the year **** that the client INSTALLED. not when they received their restricted license. The client was notified of this denial on 04/05/23. He spoke with a supervisor on 04/06/23 who explained that per the state guidelines, LCI could not approve him to remove. The client was then sent more information on 04/11/23 by the ********************* regarding his removal requirement and LCI also contacted ********** ************************ to see if anything else could be done on our end.

  NJMVC responded by advising that they had not received a court notice advising ************** was able to remove. The client was also provided a copy of the report that was submitted to ************************* and was advised of the court removal process again. The customer advised he was assigned a court date for the end of the month to get a form from compliance signed by the judge . Currently there is no further assistance that can be provided.

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpayed due to frodulelent behavior on the reporting party

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have given this business almost $2000 in the past two years to have their product installed in my vehicle. Poor service and faulty equipment have been the epitome of these two years. Hours Ive spent on hold with customer service **** is time that I will never get back. And now it is finally time to remove this device. On 2-17-2023 I paid a $100 fee to *** to initiate the removal process and have my final download of data sent to the state of **. This process takes **** business days. After 14 days of receiving nothing from the state, I contacted the **** to see what the hold up was only to find out that they have received no download from ***. I called *** to see what happened and the person I spoke with said they had sent the data to the state. The next day I found out this was a lie when I received a text from *** saying my data blocker was not streaming data back to the *** main office (which they had to have known the entire time). I got the data blocker replaced and made *** refund me a month of rental fees for the device (which they finally did). Now it is 3-16-23, almost a month later and *** still has yet to even receive the device to their head office to complete the final download even though the shipping was supposed to have been expedited through them. I have served my time with this device in my vehicle, and I understand that things break and sometimes dont work properly, but to have waited two weeks to even find out about it (and having to be the one to call in to even realize something was wrong) is unacceptable when dealing with legal matters such as an interlock device. I feel as though this is ***s way of squeezing just a little more money out of me for another months worth of rental fees, and Im NOT letting that happen.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with you guys for 12 months.The major issues were since October 2022 after I got the third device that was replaced,transferred from one vehicle to the other,it still gave me problems.I made you guys have another shop reinvestigate the installation of the shop I was going to.It was not properly installed the whole time. However your device still kept malfunctioning.Why did it keep asking me to **** back after beep?I never received an answer or call back besides ****** which never rang and went straight to voicemail.He is the one who terminated the contract 13 days before the 12th month.Not caring about me having three more months left.I kept telling you guys over and over that all of these malfunctions and glitches were going to eventually result into a violation.And lo and behold it did. January 10th, why did your machine not register that I was blowing when I was, for 4 minutes in a row on video. I have every single day on video for the last 10 months.All you guys kept doing was replacing, and replacing, but for some reason as soon as I told you guys that the machine told me to **** back after beep,twice!! you stopped communication and you stopped replacing.I was told by ****, ***, ********,and *****,That I was lying, that same violation was overturned by you guys.But I was never given any kind of reimbursements or anything for my troubles of the peace of mind you robbed.I was never ever Late on payments or calibrations.Every time I called it was at least a 2 to 4 hours wait.You are not 24/7. Your technicians are.No one else! My last four months which were the last month's I was with this company of nothing but complete and utter separate glitches one after another.And they kept telling me that none of it resulted into a violation and there was nothing they can do if so.But I knew eventually it was going to happen.And it did.Record everything on video.!! I'm a customer that never got anything back in return but being told I was lying.

  Business Response

  Date: 03/30/2023

  Good Evening, 

  
  

  
  

  This email is in response to the BBB review received for the complaint ID listed above. Please see below responce.

  
  

  
  

  Device Troubleshooting:
  

  10/5/22 Client reported issues with handset accepting samples, we scheduled the client for a courtesy handset and cord swap.

  
  

  10/7/22 Client reported issues with handset having powering issues, we scheduled an inspection for the client on 10/7/23 at ************************ which suggested we swap the entire unit. We authorized a whole new install for the client.
  

  
  

  12/2/22 Client was scheduled for an inspection at a different service center (Guille's Tire and ********** which verified the device was installed incorrectly and the wires were frayed. The shop replaced all the equipment and re-installed a new device.

  
  

  1/10/23 I reviewed the client's data and she shut the ignition off while it was asking for a rolling retest thus registering a missed test violation.

  
  

  I reviewed the client's configuration & event data and could not verify she ever ran into "Suck Back" sample requests. ******** does not have any **** Back sample requirement.

  
  

  
  

  
  

  
  

  Harassing:

  12/14/22 Client contacted us to read her notes to her and informed us she received a **** back sample request on the handset, we reviewed the data and could not confirm a request for **** back was ever requested, advised the client to reset the handset and call us back if she continues to have issues.
  

  
  

  12/15/22 Client contacted us to read her notes to her we informed her we cannot assist with that, and we can only troubleshoot any issues she might be having; she disconnected the call.

  
  

  1/24/23 Client's contract was terminated because she is constantly calling in harassing Tech and **************** Agents wanting updates on Event Inquiry Request submissions and refusing to get off the phone until she receives an update.

  
  

  1/31/23 Client called **************** refusing to setup removal appointment after termination and argued until we informed her, we have the right to refuse service to anyone, client let us know she will call us back to schedule removal once she hears back from her monitoring authority.

  
  

  
  

  Please see 

  
  

  Best regards,
  

  
  

  ***************************
  

  **************** Manager

• Initial Complaint

  Date:03/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An interlock was installed in my vehicle 2/8/23. The installation place emailed low cost interlock my installation papers which they were to send to penndot.it has been 3 weeks and penn dot has mot recieved any paperwork. When asked why. The company tells me ill need to wait 48 hours to hear why they havent sent off my paperwork. Its been 3 weeks since its been done. 1.5 weeks since i was supposed to hear something back and havent. 1.5 weeks since i was told a supervisor would contact me and hasnt. I am paying for a device monthly that i cant use because they fail to do their job. I have also been treated like dirt by 2 individual representatives who i believe is the reason i am being held up. ****** and ******************* have both conspired to not help me. Be disrespectful. Threaten to just transfer me to someone who cant help me if i dont shut up and listen to them they will both answer and hang up on me. They have both said they have bo supervisor and **** never transfer me to higher **** This company is highly unethical and ran like dirt and they need to be removed from the Pa reputable installation companies for interlock because they are robbing peoples money and saying F you when they complain about it. I will not stop complaining. I will get answers. This company is nothing but nad business and *********************** should be ashamed to call himself ceo of such a poorly customer serviced ran company. They talk to you like you are beneath them and have all the power because they can just transfer you. If they dont want to deal with your problem. Youll be transferred with no answers for weeks all while they steal your money in the process these are dirty low life thieves with no empanthy or customer service skills. As for sharing with the company. They can look up my name *********************** Red lion **. They know of my complaints. They can listen to all the bs their reps have said to me. To all the blatant disrespect for anyone theyve said to me.

  Business Response

  Date: 03/30/2023

  This email is in response to client *********************** with complaint ID ********. Please see below response to the BBB complaint.

  
  

  The client's installation certification was submitted to their monitoring authority on 3/3/23. The monitoring authorities in the *********** will then process the proof of installation accordingly.

  
  

   Since receiving the client's complaint, we have asked PennDOT to expedite the process for the client back on 3/10/23 and have issued the account  a monthly payment as credit for the inconvenience.

  
  

  Best regards,
  

  
  

  ***************************
  

  Customer Service Manager

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business NEEDS to be investigated. Their hold times are 3+ hours after which they will disconnect ********** do NOT communicate with their customers. I went to get device recalibrated at one of their shops and the owner was unable to do it because DEFECTIVE device. He advocated for me with this company on the phone that he had another one he was able to install on the spot, their representatives REFUSED THIS & now are sending another one. They said they won't charge me for their defective device now they are?? Unable to recalibrate my car they sent me to a lockout. The person on the phone gave me lockout codes for "2 days" which she said she's not supposed to do but the new device is not supposed to arrive for 7, I was told "uber" even though I attend school an hour away and work between 1-2 hours away. They are disuguisting to work with. They reroute you on the phone and you get nowhere. I have over 30 videos of the device malfunctioning and doesn't matter which department you talk to you get NOWHERE. I have missed hours of work and school on the phone and physically with this companies issues. One shop I told my problems about the device honestly recommended I SWITCH companies because this one is a SCAM. I will be publishing these videos to bring to awareness the gross neglect of this company, infringement upon consumer rights, and inhumane customer service. I have been in so many unsafe situations because of this company and cannot get in contact with anyone to get this thing handled and replaced or get rid of this company from my life and switch to someone who deserves to be in business. PLEASE INVESTIGATE THEM. I am prepared to take them to court.

  Business Response

  Date: 04/20/2023

  
  

  LCI attempted to contact the client by phone and text message on 3/7/23 numerous times and on 3/10 and 3/14 with no response from the client. Should he need further assistance he may call LCI to further discuss any additional issues.

  
  

  Best regards,
  

  
  

  ***************************
  

  Customer Service Manager

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has horrible customer service. You pay for their product, and it has not worked right from day one. Now I am at risk of losing my job as my vehicle will not start for the last 3 days and have been left stranded. I have called and have been placed on hold for a total of over 20 hours in three days, have tried leaving a call back number with no success in a returned call and have reported a problem on their customer portal as well, also with no response what so ever. I would not recommend doing business with them, it seems they have no business morals at all. Worst business experience I've ever dealt with. I would never treat a customer the way they treat their customers

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the time I started with the company, I have had no issues until I recently switched devices from one vehicle to another on 3/21/22. I did not have a single violation, issue, or complaints. Since then, it has been a nightmare. On 04/02/2022, 05/14/2022, 05/15/2022, 06/18/2022, 07/09/2022, 07/16/202 and 07/17/2022, LCI reported violations for failure to blow. The blocker ended up never turning off and reporting violations.I went back and forth with the technician who checked the installation, replaced the device, and then eventually the blocker. In the end, the blocker was the issue. I ended up having to pay $75 for a new blocker installation otherwise my vehicle would not be released. I was told to call LCI and have this either reimbursed or credited.The reason I am filing a complaint has little to do with the above matters. The device's break or are defective, it happens.The reason I am filing the complaint is the terrible customer service experience I have been having since the very first violation mailed to me on 4/2/22. I called and was instructed to file Incident Reports on the website which I did for each of the above violations. I was told this could take a few months to resolve. Not sure why, but fine. Since the last violations, it has been over three months. I have heard absolutely nothing from the multiple emails customer service reps have sent to the ********************** "managers and supervisors", etc. I have called multiple times only to hear the same response, "someone will reach out". There is never a manager available nor have I had any email, text, call in regards to a status update.I have no correspondence regarding the $75 fee charged to me for the faulty device installed in my vehicle on 3/29 which resulted in all of the violations reported. I have since had the new blocker and device installed and have had ZERO issues, violations or complaints.I respectfully request someone from management reach out ASAP.Thank you.