We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Pella Window and Door of South Pasadena

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original Transaction Date: Nov 1st, 2021
    Amount paid so far: $1,000
    Order #: `711
    Customer #: **********
    Customer Acct: **********

    Pella has committed to installing a new front door and transom to the specs that we ordered, installing a mail slot and peep hole in the door, ensuring the wood on the transom matches the wood on the rest of the door frame, and cleaning up their work.

    Pella did install the door and ransom on May 6th, 2022, however the following issues occurred:
    1. They didn't have the mail slot with them and did not install it. They committed at this time to come back and install it. They still have not.
    2. They didn't have the peep hole with them and did not install it. They committed at this time to come back and install it. They still have not.
    3. They left significant scratches on the inside and outside of the door. They committed at this time to either come back and fix the scratches or else provide a new door. They still have not.
    4. The wood on the inside of transom doesn't match to rest of the door frame on the inside. They committed to come back and fix this. They still have not.
    5. They left white paint all around the door frame on the outside which doesn't match the house paint at all. They committed to coming back and fix this. They still have not.
    6. They left damage to the wall around the door frame. They committed to come back and fix this. They still have not.

    Since the original install, 2 men from Pella returned on Jun 22nd, 2022, with a damaged mail slot which they weren't able to install. They committed to returning with a new mail slot and have not.

    Also since the original install, they have sent me threatening letters talking about putting a construction lien on my property or something if I don't pay them the full amount.

    They have not made an effort to finish the job.

Pella Window and Door of South Pasadena is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.