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Business Profile

Building Materials

American Technologies Network Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for American Technologies Network Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Technologies Network Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a thermal monocular (OTS-XLT) from ATN for my father-in-law, a vet that enjoys using the thermal to scope wildlife. The buttons on this unit are little rubber buttons that attach by pushing on with your thumb, slip on rubber buttons essentially that cover the real button deeper in the unit. They are prone to rub off if you are not careful.One of those rubber buttons slipped off and was inadvertently lost. They are about **** inches long so easy to misplace if they rub off, which they are wont to do. I phoned asking if I could purchase the button for the unit to make it easier to power the unit on for him, stated I was fine paying for the rubber cap and shipping. I was told that they would need to have the unit sent in, inspected for damage and a professional technician would need to apply the button. Again, a small rubber slip on button a 2 year old could put on in a few seconds. I said there was no need for an inspection and I didn't want to pay for inspection/shipping, just wanted to pay for a rubber button. Again was told either send it for an inspection and service fee/installation of this rubber button or buy a new thermal. So $599 for a thermal with rubber buttons that sometimes fall off, I phone just asking if I could buy another one--and was told that nonsensical response. I'd avoid ATN, there are many other thermal manufacturers now that will be happy to have your service.

      Business Response

      Date: 01/04/2023

      Sir

       

      One of our agents will be reaching out to take care of this....  Thank you

    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a scope for my husband on 11/07, it was delievered and worked for one day. We returned the item as it was in the return period (10 days). My husband called and informed them that he did not want a replacement, after being informed they would give less return time for the 2nd scope. The employee told us to deny the package being as they had already sent a new scope out, without communication the first scope was received. I denyed the package 11/25. By December 6th, we had heard nothing from the company, after making calls the scope was still sitting awaiting return as ATN had neglected to do their end of the return shipping. They reveived it 12/09, but would not start pricessing the return until the following week. After calling and asking for an update, I was tokd their return refund timeline is 21 days. So here we are on December 19th, 2 days shy of 6 weeks that we gave them $1500 dollars for a scope that worked for 1 day wondering if we will be refunded anytime soon.

      Business Response

      Date: 12/19/2022

      Sir

      Thank you for your inquiry.  As has been communicated to you, your refund request is in process of being evaluated for disbursement.  You will be notified soon once the eval has been completed and the refund process completed.  Thank you

      Customer Answer

      Date: 12/20/2022

       
      Complaint: 18609098

      I am rejecting this response because: we are not understanding what needs evaluated further. The second scope ATN wrongfully (costumer was not notified, nor in agreeance to this resolution) sent has been received back after sitting at *** for a week or more due to ATNs negligence. The case should have been esclated, and the money refunded promptly based off the fact the company delayed the entire process to begin with. 

      Sincerely,

      *****************

      Business Response

      Date: 12/20/2022

      Ms. ***************************

      Please see messaging directed to you earlier today at the ATN ******** messaging center.  Your refund has been processed.  Thank you

    American Technologies Network Corporation is NOT a BBB Accredited Business.

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