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Business Profile

Custom Logo Apparel

Logo Corps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March, 2023 I hired LogoCorps to build and host (for 2 years) a website for my business. LogoCorps advertises its services as experienced professionals at building websites. Around May of 2023 the website was completed, after numerous delays and incompetence's due to LogoCorps' team, went "live" to the public. In or around September of 2023 I requested that LogoCorps retract my website from "live" until further notice because I was seeking employment and having a business may appear negative to prospective employers. After landing a job in February 2024, in March, 2024 through April 18, 2024 I attempted to contact LogoCorps on several occasions through emails and telephone calls to restore my website to go "live" to the public. On April 18, 2024, I was contacted by a LogoCorps representative "*****" who informed me that in order to restore the website there would be $350 fee because features of the website were "out-of-place"; they are encountering technical issue; and the website contains "errors and bugs". I told ***** that I was not informed of a restoration fee when I requested that my website be taken off-line. I also informed her that I have another business website with a different host and that I made the same request that my website be taken off-live during my job search and that within 24 hours of my request for my website to be restored, it was done so perfectly without no charge.I informed ***** that I would not be paying a restoration fee for a website that I already paid LogoCorps to build and host. I further stated that as my host, LogoCorps is responsible for providing me a functional and secured website. The maintenance of LogoCorps platform, in order to host my website, is LogoCorps responsibility. She informed me that LogoCorps will not be restoring my website until I pay this fee, holding my website hostage and causing me to lose potential business.

    Business Response

    Date: 04/23/2024

    To whom it may concern,

    We apologize for any inconvenience cause to any and parties involved.

    ***** is our new hire and it was due to a miscommunication. We're holding ***** accountable for not consulting her appointed Manager.

    In regards to the website, it is active and functional and it will remain active up till March 22rd, 2025.

    We're assigning ****** to assist the client and client may reach ****** at ************

    Again, we're sorry and we're looking forward to assisting each and every client

    *******************

     

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had *********** (LOGO CORPS) create a logo for me. They used some bait and switch tactics. When I signed up no one mentioned all the extra things they said I needed when I tried to get the logo released to me which is paid $220 for a simple graphic. The extra money totaled over $1,000. I explained thats ridiculous and was never mentioned to me during the process of getting my logo. I finally agreed to at least sign up for the copyright when they advised was $199 which I paid on 11/24/23 and came out of my bank the next day. They advised I would get this in the next couple weeks. After a couple months I was getting frustrated. They then said I had to fill out the form for the copyright which is all generic info they have. I called them to fill it out with them over the phone and sent it in. Im now being told I put them as the owner of the artwork but its me. This form is generic, they can just fill it out themselves and make the correction. No signature or date needed. Im so frustrated at this point I dont even care if its copyright and I want my money back.

    Business Response

    Date: 03/19/2024

    Miscommunication arose when the client anticipated ** to complete the copyright forms on their behalf, contrary to our established protocol. Subsequently, after a period of client unavailability, a complaint was lodged. Following our explanation and request for requisite details, we have now obtained the necessary information. As a result, the process of securing copyright for her logo has been promptly initiated, aiming to resolve the matter satisfactorily.

    Customer Answer

    Date: 03/25/2024

     
    Complaint: 21436853

    I am rejecting this response because:

    At no point was I asked to complete a copyright form in the brief. It was only after several attempts via calls and emails was I then informed this form needed to be completed by me although the information was on file again during the brief. Not only did I choose to not take action on my own based on my limited knowledge of copyright, I chose to follow up with a call asking for a team member to help me fill out the form and making sure the information was properly conveyed, received and executed as advised. It was not until another attempt to inquire on that copyright status that I was informed I filled out something incorrectly. At that point the reasonable effort to get the copyright done was null and void. You state you have the information needed to proceed with the copyright. As *** had no resolution to this in a reasonable time, Im not willing to state I agree to resolve this when the copyright has not been furnished to me.


    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BEWARE of LOGOcorps:(a). Date of transaction: Nov. 09, 2022 (b). Paid a Total Amount of $1,400 for Logocorps fraudulent DUBIOUS SCAM claims for Life-Time Internet Domain Name (DNS) for my two business internet websites development when there is NO such thing as so-called Life-Time Domain Name for ANY website. Not only that, a website Internet Domain Name - DNS ONLY cost $13/year. Yet I was fraudulently SCAMMED, CONNED and DUPED by ****************************************** project managers. (c). Logocorps and its sister DUBIOUS company; ***********.com were supposed to develop my two business website for me (d). My investigations on Global DNS Registry - www.iCANN.org on Dec. 21, 2022 led me to find out that I have been unlawfully and fraudulently been CONNED, SCAMMED and DUPED by both Logocorps.com and ***********.com for $1,400. Also, further investigations REVEALED that both Logocorps.com and ***********.com ARE NOT Registered Businesses in ANY ** State in *** (both in ** and ** Business Registry) totally contrary to what it unlawfully and fraudulently states on their Online websites to unlawfully mislead the general public at large. And they NEED to be EXPOSED and STOPPED. (e). I DEMANDED for full REFUND of $1,400 on Dec. 21, 2022 ONLY to be unlawfully be subjected to series of terroristic threats of DEATH by its project manager, ************************* (Cell #************)(f). Logocorps.com ONLY REFUNDED a partial payment of $700.00 in Jan. 23, 2023 and fraudulently claimed its REFUND payment comes in two phases. Yet, to this day on Nov. 24, 2023 I have STILL NOT received my REFUND balance of $700.00. ALL attempts for DEMAND for the remaining balance of $700.00 have not heeded to by these two DUBIOUS SCAM entities - Logocorps.com and ***********.com (g). ALL Online Business BEWARE of Logocorps.com and ***********.com since they are NOT Registered in ANY State in *** (** or CA) as it claims on its website as DBA NeonMedia is a DISSOLVED Business in ** and NO LONGER exists.

Logo Corps is NOT a BBB Accredited Business.

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