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Business Profile

DNA Testing

Myriad Women's Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DNA Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we setup our patient portal we were given an estimate of $0 out of pocket. After the test was resulted we were then told we may owe money depending on insurance. Now we are being told we owe $2,999 since insurance denied the claim.

  • Initial Complaint

    Date:08/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company accessed my frozen credit bureau account June 28, 2023, stating the purpose was "to acquire/service/insure account."I had no business with this company for any if their claimed stated purposes included in the credit report.

    Business Response

    Date: 08/23/2023

    Hello,


    Thank you for bringing this experience to our attention. It is our intention to provide you with the best service possible and our billing team took the initiative to review this order and the order notes. A soft credit check *** have occurred when we were checking patient's insurance benefits in order to determine their out-of-pocket cost. 

    This information is listed on the Test order form as the following, "By agreeing to testing I also authorize Myriad to obtain a consumer credit report on me from a consumer reporting agency selected by Myriad. I understand and agree that Myriad *** use my consumer credit report to confirm whether my income qualifies me for financial assistance. I further understand that this is not a credit application and will not impact my credit score." Our billing team reached out to the patient and advised her of this and sent her a screenshot of this verbiage listed on her order form for her records. 

    Please let us know if you require any further information on this matter.

    Customer Success Team

Myriad Women's Health is NOT a BBB Accredited Business.

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