Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my identity was stolen and the culprit completed transactions in my name. These transactions included Stripe. Money was deposited from stripe into my bank account. when i reported the fraud, ***** bank reversed the deposit and took the money out of my account and sent it back to Stripe. Stripe for some reason has not updated my account and are claiming that i lost a dispute with a customer and want to send my account to collections. The problem is that i didn't lose a dispute, it was a fraudulent attack and I have sent the screenshots to Stripe showing that i don't have the money, that ***** reversed the deposit sending it back to Stripe. Stripe refuses to acknowledge this and keep threatening to send a collections notice. I am attaching the same screenshot showing that the money was reversed and sent back to them and I am requesting that they stop harassing me and figure out with their accounting department.

  

  Business Response

  Date: 04/29/2025

  Stripe confirms that it has received the complaint filed on April 25, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Luis C***

  Here Is additional evidence that my account was hacked. My bank claim ID and a letter from ***** advising they sent the money back to Stripe

  

  Business Response

  Date: 04/30/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

  Customer Answer

  Date: 04/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  they have not finished investigating and I still wait for a response. 
  
  
  
  Sincerely,
  
  
  
  Luis C***

  

  Business Response

  Date: 04/30/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

  Customer Answer

  Date: 05/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  they are still investigating 
  
  
  
  Sincerely,
  
  
  
  Luis C***

  

  Business Response

  Date: 05/02/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

  Customer Answer

  Date: 05/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Luis C***

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Stripe regarding the wrongful blocking of my account and withholding of funds. On Wednesday, March 19, I sent a Stripe payment link to my customer, *****, for $2,954.29—payment for proceeds from an auction he held on my behalf.
  
  ***** completed the payment without issue. However, within 24 hours, Stripe blocked my account, citing vague suspicions of fraud—despite the fact that I have full documentation and proof that the customer voluntarily paid me for a legitimate business transaction.
  
  Prior to this, I had successfully received and withdrawn $200 through Stripe without any problems. It appears that only after receiving a larger amount, Stripe suddenly flagged my account and froze the funds. What’s worse is they are refusing to either release the funds to me or refund them to the original sender, leaving both parties in limbo.
  
  I have contacted Stripe support multiple times and received no meaningful help—only automated or scripted responses claiming the matter is closed.
  
  This is completely unacceptable, and I am demanding immediate action to either release the funds to me or return them to my customer so he can pay me another way.

  

  Business Response

  Date: 04/28/2025

  Stripe confirms that it has received the complaint filed on April 25, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the unjustified closure of my Stripe account Account ID: [*********************] and the unlawful withholding of my funds. Despite my repeated attempts to resolve this matter, I have not received a satisfactory explanation or resolution from your support team. This situation is unacceptable, and I demand immediate action to rectify it.Key Details of My Case:Account Closure: On [2021], my Stripe account was abruptly banned without prior notice or a clear explanation. To date, I have not been provided with a valid reason for this action, despite multiple requests for clarification.Withheld Funds: Stripe is currently holding a balance of [******** $CA ] in my account. These funds were earned through legitimate transactions and belong to me. Your refusal to release these funds is causing significant financial harm.Lack of Communication: I have contacted Stripe support on several occasions. via [email/support portal], but I have either received no response or generic, unhelpful replies that fail to address my *********** Demands:Immediate Release of Funds: I demand the immediate release of my withheld funds, as they are rightfully mine and were earned through lawful business activities.Explanation for Account Closure: I require a detailed and specific explanation for the closure of my account, including any evidence or reasoning used to justify this action.Sincerely,******************** ******* ****** ***************** ID: [********************* ]

  

  Business Response

  Date: 04/25/2025

  Stripe confirms that it has received the complaint filed on April 24, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23246604
  
  I am rejecting this response because: 

  i guess,it's  just robot  who's communicate with me , other wise they wont release my funds for no reason 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/29/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 26, 2025.
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23246604
  
  I am rejecting this response because: as i  provide , my account results no losses, i have no disputes , charge back , refunds ,,..nothing , they just insist to hold te funds for non logical reason
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the unjustified closure of my Stripe account Account ID: [*********************] and the unlawful withholding of my funds. Despite my repeated attempts to resolve this matter, I have not received a satisfactory explanation or resolution from your support team. This situation is unacceptable, and I demand immediate action to rectify it.Key Details of My Case:Account Closure: On [2024], my Stripe account was abruptly banned without prior notice or a clear explanation. To date, I have not been provided with a valid reason for this action, despite multiple requests for clarification.Withheld Funds: Stripe is currently holding a balance of [****** $US ] in my account. These funds were earned through legitimate transactions and belong to me. Your refusal to release these funds is causing significant financial harm.Lack of Communication: I have contacted Stripe support on several occasions. via [email/support portal], but I have either received no response or generic, unhelpful replies that fail to address my *********** Demands:Immediate Release of Funds: I demand the immediate release of my withheld funds, as they are rightfully mine and were earned through lawful business activities.Explanation for Account Closure: I require a detailed and specific explanation for the closure of my account, including any evidence or reasoning used to justify this action.Sincerely,*************** ***** bourekba *************** ID: [acct_1NJKiiJcMSMiuJdj]

  

  Business Response

  Date: 04/25/2025

  We note that the Complainant is based in *************, meaning that they are subject to Stripe's Stripe *************** (*****) entity, and therefore outside scope of the BBB. In order to comply with local regulations, Stripe will reach out to the Complainant directly to address their concerns.
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling a complaint against Stripe for Illegal Holding funds. On March *******, I received an email stating my funds are going to be on hold until July 2025 and my account suspended. This is unlawful actions taken by Stripe. Despite my repeated requests for a comprehensive investigation report, my inquiries have gone unanswered. I have not violated any laws or regulations; I sold products, and they were successfully delivered. It is unacceptable for Stripe to withhold my funds until July 2025, especially since there are no pending disputes. Stripe actions are causing me financial hardship and harming my reputation. On March 27, 2025 I sent a certified letter requesting my funds to release and I have not receive any response from Stripe.

  

  Business Response

  Date: 04/25/2025

  Stripe confirms that it has received the complaint filed on April 23, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23242916
  
  I am rejecting this response because: I am still receiving the same automated response from stripe and stripe is continuing to ignore my request. I have been using stripe for my online store for the last 6-7 months and have not had any issues with customers or completing orders and if an order can't be completed it gets refunded. On my stripe account it never has told me once that I have had a dispute to situate. Stripe doesn't give me any reason or evidence of these disputes that make it "high risk". All orders online are completed manually by me and delivered online with saved chat logs of completion of every order / chat with customers. I am not the only person ******************** has done this too ( ********************************************** ) as there are many reports of stripe closing people accounts and freezing their funds on reddit. This issue will be escalated to the appropriate federal authorities because it needs to be investigated, only on BBB there are almost ********************************
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 04/29/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 25, 2025.
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23242916
  
  I am rejecting this response because:Stripe is not providing any information, documentation nor refunding all the money that has stolen from me and hundreds of other people. I understand BBB doesnt have any authority to enforce any laws, but we need this to be published to the public. 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Account Closure and Fund Hold Dear Stripe Support,I am writing to formally lodge a complaint regarding the sudden and unjust closure of my Stripe account. I was recently informed that my account was terminated due to too many unauthorized charges. However, I strongly dispute this claim, as there is no evidence or proof provided to support such an allegation.This decision was made without giving me the opportunity to present my side or investigate the transactions in question. As a legitimate account holder who values the integrity of my business, I find this action to be both unfair and damaging. I have always conducted my operations within Stripes guidelines and terms of service, and I am confident that a thorough investigation will confirm this.Furthermore, I am extremely concerned about the hold placed on my funds. These funds are essential to my business operations, and withholding them without due process is unacceptable. I respectfully request that:1.This matter be properly investigated with transparency.2.I be provided with full details and evidence of the alleged unauthorized ************ account be reinstated, or at the very least, that I am given the chance to address and correct any perceived issues.4.The hold on my funds be reviewed and released as appropriate.I am prepared to provide any information or documentation necessary to support my case. I believe in fairness and due process, and I trust Stripe to uphold those principles.Please consider this complaint urgent and respond at your earliest convenience. I would appreciate a direct contact person who can assist me in resolving this matter swiftly and fairly.Sincerely,******* ******** ************************* knightsumbrella talent agency ************

  

  Business Response

  Date: 04/24/2025

  Stripe confirms that it has received the complaint filed on April 23, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23239465
  
  I am rejecting this response because your resolution as it does not address my concerns adequately.
  
  
  Your decision cites a violation of your policies, yet no specific evidence has been provided to substantiate this claim. As a user of your platform, I believe I am entitled to a clear explanation and supporting documentation demonstrating how I directly violated any of Stripes policies.
  
  
  I respectfully request that you provide concrete evidence and details of the specific actions or transactions that led to your determination. Without this, I am unable to understand the basis of your decision or respond appropriately.
  
  
  I look forward to your prompt response with the requested evidence so this matter can be resolved fairly.
  
  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/25/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 24, 2025.
  

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23239465
  
  I am rejecting this response because: I find your handling of this matter to be an unfair business practice. It has been more than five business days since the refund was initiated, yet the funds have still not been credited back to my account.
  
  
  Delays beyond the stated timeframe are unacceptable, particularly when no clear explanation or resolution has been provided. I request an immediate clarification: what is the exact date I can expect the refund to be reflected?
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/29/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 24, 2025.
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Apr 17, 2025 at 12:37 AM EST I made a purchase using ******** (Stripe product). While going through checkout I was offered $5 in cashback to **** and use my bank account to complete the purchase. After doing so, I never received the cashback. I then contacted customer support and was told that I was never qualified for this promotion. I never would have made this purchase using **** if that were the case. I'm now out the cashback I would've been guaranteed using a credit card as well as the associated purchase protection.

  

  Business Response

  Date: 04/25/2025

  Stripe confirms that it has received the complaint filed on April 21, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Stripes response (screenshot attached) is not satisfactory and unacceptable. The business practices exhibited in this encounter are deceptive and misleading. I'm simply being told that the purchase didn't meet the necessary criteria, and without any further explanation whatsoever. If that were the case there is no logical reason the offer should have been shown to me in the first place.

  
  Sincerely,
  
  
  
  Ben

  

  Business Response

  Date: 04/28/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 25, 2025.
  

  Customer Answer

  Date: 04/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  "Stripe has no further information to share with the Complainant outside of its final response issued on April 25, 2025."

  Is a pathetic excuse for a response to a legitimate complaint. I will be discontinuing any further business with Stripe and recommending to my clients to do the same. 

  
  Sincerely,
  
  
  
  Ben

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Stripe due to their continued withholding of funds from my account for over two months. Despite multiple attempts to resolve this issue directly with Stripe, they have failed to take any meaningful action to either release the funds to me or refund them to my clients. This inaction has caused significant financial and reputational harm to my *********** February 2025, Stripe disabled my account, citing a business risk assessment. While I understand Stripes right to determine which businesses they can support, their handling of this situation has been unacceptable. Stripe initially stated that refunds to eligible cardholders would be processed within five days of the account rejection. However, it has now been over two months, and no refunds have been issued. Additionally, Stripe has refused to release the remaining balance in my account, leaving the funds in limbo with no clear resolution.I have contacted Stripe multiple times to request updates and resolution, but their responses have been vague and unhelpful. They have refused to provide a clear timeline for releasing the funds or processing refunds, and they have declined to refund any fees incurred during the period of account disablement.I am requesting the following actions from Stripe:Immediate release of the remaining balance in my account or, alternatively, immediate processing of refunds to all eligible cardholders.A formal apology for the prolonged delay, lack of communication, and financial harm caused to my business.Compensation for the interest lost due to Stripes prolonged withholding of my funds.Stripes failure to act in a timely and transparent manner has caused unnecessary harm to my business. I am seeking your assistance in resolving this matter promptly.

  

  Business Response

  Date: 04/24/2025

  Stripe confirms that it has received the complaint filed on April 21, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23229601
  
  I am rejecting this response because:

  I would like to inform you that I have not received any email or correspondence from Stripe regarding this matter. Please note that my email address registered on your portal is ***************************** Additionally, I am reachable at ************************************************************
  
  Kindly ensure that any future communications are sent to these addresses so I can review and respond promptly.
  
  Thank you for your assistance.
  
  Sincerely,
  
  Man To ****** ****

  

  Business Response

  Date: 04/30/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 24, 2025.
  

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On our about January 2025, a fraudulent digital wallet was created with Stripe utilizing my debit card as a payment source. I have not had any association with Stripe, nor have I ever had a digital wallet. This wallet was leverage to subscribe to two services, both of which I've never used, nor would I have any use for. The two business's were *******, and ********** Berlin. I have disputed these charges with my bank, and cancelled that debit card. However, I cannot resolve the wallet created by Stripe, as there is no method of contacting this company, or engaging support.I formally request that Strip locate and close any and all digital services, digital wallets, or any payment application or source associated with **** ********, Tombstone Metallic Cartridges, or any Chase ******** ********** card ending in 9724. I request positive affirmation that any such accounts or relationships have been identified and removed.

  

  Business Response

  Date: 04/24/2025

  Stripe confirms that it has received the complaint filed on April 20, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Holds 30% of transactions for General Contractor work for 4 months after the transaction. Jobs been done, completed, commissioned and customers are happy for over 2 months. They still just hold onto your funds. I'm sure this adds upto a lot of interest collected over 4 months for square. I'm only one customer, I'm sure there's 10s of thousands.

  

  Business Response

  Date: 04/22/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via ********************************************************************** the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.