Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, So we have been using stripe as a payment processor for the last few months, an issue has occurred using them twice in the last 90 days we have used them. They deactivated and shut down my account because they thought something a client did was our mistake for example they thought that the client were dealing with was high at risk when he wasn't. Now they deactivated my account saying we have a high risk of customer disputed that might occur. We have been 100% authentic and provide the best services for our clients we want to ensure this doesn't happen and they are holding a large sum of our money based on an assumption. We need to get the account reactive and get our money.

  

  Business Response

  Date: 08/23/2022

  Below is Stripe's Response to the complaint submitted by ***********************;(herein referred to as the "Complainant") on Aug 16.
  
  
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principles, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, *** be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on May 14 under the name RB Prime at  https://amazonalphascoaching.*********.com/courses/amazon-alphas-academy. During a routine review, Stripe identified strong signals that the Complainant's account was in violation of the Stripe Terms of Service. Specifically, Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. The majority of the Complainants business seemed to be driven through unauthorized, fraudulent charges. On Aug 16, Stripe reached to the Complainant to let them know about its concerns and that it could no longer support their business. The closing of this account is in accordance with the following section of the Stripe Terms of Service. Stripe's terms very clearly state that Stripe "*** terminate this Agreement or close your Stripe Account at any time for any reason (including, without limitation, for any activity that *** create harm or loss to the goodwill of a Payment Method) by providing you Notice." https://stripe.com/legal#termination
  
  
  Stripe has taken this opportunity to further review the state of the Complainant's account. Upon further investigation, Stripe has found that the account was closed due to a false positive by it's fraud tooling. In light of these findings, Stripe reinstated this account; the Complainant is welcome to continue using Stripe and should find that their account will function normally. Stripe apologizes for any inconvenience that this has caused the Complainant. False positives like this are rare, and Stripe takes them very seriously.
  
  
  Goodwill Gesture
  Stripe takes both complaints and instances were we simply get it wrong very seriously. As a show of goodwill, we have added $1,000 in fee free processing. This means, starting Aug 23, 2022, Stripe will process the next $2,000 in charges without any Stripe processing fees. Before it will be activated though, you will need to log into your account and accept the discount. Please note that you will still see a fee listed on each charge, but they will be combined and credited back to you as an adjustment when we calculate the total for each payout. You will be able to see the adjustments and final payout amount once each payout is scheduled here: https://dashboard.stripe.com/balance/overview As a reminder, this fee-free discount will be eligible for 1 year or until you exceed the total amount of the discount.
  
  
  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account, however, the identifying this account as high risk was not warranted so the closure was overturned. The Complainant's claim for damages is baseless.

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Processed credit card on July 18, *************************************************************************************They do not have a customer service number.Their emails are automated to reply and not real people.

  

  Business Response

  Date: 08/18/2022

  Unfortunately, we are not able to locate any accounts nor any support cases under the email, name, or telephone number provided. Please either resubmit your complaint with the BBB using the information found on your Stripe account or log into your Stripe account and file a complaint there.

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am ********************* and I am running a legal registered ecommerce business and I decided to use Stripe as a payment method, even though my account have no chargeback or refunds history and still stripe decided to close my account without any reasons. I need proper help as Stripe keeps on doing this with all new customers so new businesses are first welcomed at stripe but as soon as they start getting sales, Stripe decides to keep the money and terminate account and this is happening with a lot of people now, without providing any proper information they just send a template email and decide to terminate the account, so for that I need a proper resolution with stripe, they either reinstate my account and tell me the exact reason as to why my account was restricted, I have a proper right to use Stripe if I am running a legal business.Company Name: Stackwise Technologies Limited.Affected Account Email: *********************** Affected Account ID: ********************* Thanks.

  

  Business Response

  Date: 08/18/2022

  Below is Stripe's Response to the complaint submitted by *********************  (herein referred to as the "Complainant") on Aug 16.
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principles, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, *** be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on Aug 15 under the name "Stackwise Technologies Limited" at www.curativeninja.com. Stripe processed payments for the account owner until Aug 16. 
  
  
  During a routine review, Stripe identified strong signals that the Complainant's account was in violation of the Stripe Terms of Service. Specifically, Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. The majority of the Complainants business seemed to be driven through unauthorized, fraudulent charges. On Aug 16, Stripe reached out to the Complainant to let them know about its concerns and that it could no longer support their business. After a thorough investigation, Stripe closed the Complainant's account.
  
  
  The closing of this account is in accordance with the following section of the Stripe Terms of Service. Stripe's terms very clearly state that Stripe "*** terminate this Agreement or close your Stripe Account at any time for any reason (including, without limitation, for any activity that *** create harm or loss to the goodwill of a Payment Method) by providing you Notice." https://stripe.com/legal#termination
  
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless. 

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a mechanic just starting my business i worked on company vehicles for ******** and was using stripe as a way to get paid for said work i did 3 charges equalling over $9,000 stripe then sent email stating they cant work with my business as its to high risk so i refunded qll 3 chrages 2 of which were refunded but they held my charge for **** without guving me reason why nor have they explained why its not refunding i have over ************************************************************************************* with answer whch is nothing but a lie its been since 3-5-2022 since i charged the company qnd still have not received my payment they will not give me a qnumber nor accept my request to speak with manager i keep getting ignored im not happy i want my money for the work ive done and parts i paid for out of my own money

  

  Business Response

  Date: 08/18/2022

  Below is Stripe's Response to the complaint submitted by **********************************;(herein referred to as the "Complainant") on Aug 15.
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principles, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, *** be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on Apr 17 under the name **********************************;at https://www.facebook.com/cvd1028gmailcom/. Stripe processed payments for the account owner until May 6. During a routine review, Stripe identified strong signals that the Complainant's account was in violation of the Stripe Terms of Service. Specifically, Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. The majority of the Complainants business seemed to be driven through unauthorized, fraudulent charges. On Jun 7, Jul 1, Jul 12, and Aug 12, Stripe reached out to the Complainant to let them know about its concerns and that it could no longer support their business. After a thorough investigation, Stripe closed the Complainant's account.
  
  
  The closing of this account is in accordance with the following section of the Stripe Terms of Service. Stripe's terms very clearly state that Stripe " *** terminate this Agreement or close your Stripe Account at any time for any reason (including, without limitation, for any activity that *** create harm or loss to the goodwill of a Payment Method) by providing you Notice." https://stripe.com/legal#termination
  
  
  For context, the Stripe emails stated that we only support businesses with a low risk of customer disputes. After reviewing this account, it does seem like the business presents a higher level of risk than Stripe can currently support. Stripe will issue refunds on the affected card payments. If there are insufficient funds on the account to cover any refunds, these refunds will not be processed and any outstanding funds will remain on your account. Our records indicate all emails were opened by the Complainant.
  
  
  To reiterate, there is one refund pending for $1,800 however the balance in the Stripe account is not enough to cover this refund to its cardholder. So as explained in the email communications, these funds have remained on the account awaiting the Complainant to add the additional funds needed so the refund can process. The Complainant can log into the Dashboard to obtain wiring instructions to add the funds. Please note that wiring the funds is the only option available at this time.
  
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless. 

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17719786
  
  I am rejecting this response because: they have held my money for over 3 months i told them to take out what they charged out of **** which equals ******* is what they owe me and are holding it and not giving me my money im not paying anything extra for some ******** that they loed about i have a recorded conversation that they said they will be able to work with my business which was complete lie. I have multiple messages stating to just take the stripe charge on what they are holding from me they are refusing I WANT MY MONEY NOW I HAVE WAITED LONG ENOUGH FOR IT I WANT MY MONEY
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/23/2022

  There is one refund pending for $1,800 however the balance in the Stripe account is not enough to cover this refund to its cardholder. So as explained in the email communications, these funds have remained on the account awaiting the Complainant to add the additional funds needed so the refund can process. The Complainant can log into the Dashboard to obtain wiring instructions to add the funds. Please note that wiring the funds is the only option available at this time. For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless. 

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17719786
  
  I am rejecting this response because: they owe me **** i owe them ****** i told them to take the ****** from **** and pay me my ******* but they refuse they have held my money over *************************************************************************************************************************** timely fashion they sont have a call number to talk to any after they closed my account i want my ******* deposited tomorrow ive waited way too long for MY money
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11 2022 I received a message that my stripe account was going to get closed the day before I had added $5000 as a top up to use with the service they have to issue virtual cards, I had made a refund on august ten and my balance ended ** in negative, due to my account being In negative I was charge directly to my account the following amounts $232.32, $447.32 & $7,121.38, this money has already been debit from my bank account and my account is in positive, there aren't any more transactions on my account and currently is in positive with no more refunds pending and no chargeback but Im still missing the $5000 I added to uses with my virtual cards, now they are saying they used that balances for my refunds but the refunds were charged directly to my bank account, and now they dont want to release those funds for me, so they took the refunds out of my bank account plus keep the $5000 without offering an ETA of when will I get my money back, I want to talk on the phone with a customer service represantive and no one has called me to resolve this issue, the other thing is they took the refunds from my account and still havent paid my customer, I want my customer to be refunfed the money that was already charged from my bank account and I want to receive a top up from the money I had added to my stripe cards that THAT MONEY HASNT BEEN USED

  

  Business Response

  Date: 08/18/2022

  Below is Stripe's Response to the complaint submitted by ******* Germosen (herein referred to as the "Complainant") on Aug 15.
  
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  
  
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on May 28, 2020 under the name ****************** LLC" at https://dashboard.hypelaces.online/. 
  
  
  This Complainant has two separate balance accounts  a Stripe payment processing balance and a Stripe Issuing balance. When the Complainant refunded their customer on Aug 10, it caused their ******************** payment processing balance to go negative. The negative balance was cured by debit from the Complainants connected bank account. At this time, the issue with the negative balance was resolved. This user did not add $5,000 to their ******************** payment processing balance to cover refunds.
  
  
  As the Complainant stated in their complaint to the BBB, the $5,000 in question was added to their Issuing account balance to be used for virtual cards. Issuing users have a separate "Issuing Balance" on their Balances page of their Dashboard. The Issuing balance are funded specifically for the user's Issuing card use. 
  
  
  The day same day of filing this complaint, the Complainant withdrew the $5,000 in question from the Issuing balance, as it still remained in the Issuing account awaiting use for virtual cards. Stripe publishes a support document walking every Issuing user through the steps to withdraw from their Issuing account here. https://stripe.com/docs/issuing/funding/balance#add-funds-from-the-dashboard
  
  
  For the reasons explained in detail above, Stripe made no errors in the handling of funds on this Complainants Stripe payment processing or Issuing account, and acted in accordance with its terms of service. The Complainant's claim for damages is baseless.

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of July I established an account online following all of their protocols. About a week later, I processed a payment. A few days after that, they told me my account did not meet their criteria and closed it. I asked them to refund the payment to my customer. A week or so later this has still not been done. I reached out to them and they told me I needed to log onto my account and request the refund to my customer. In the meantime, the customer paid me by other means. I logged onto my account and requested the refund. They said the refund would take 5 to 7 days, no later than July 21st. That day came and went. no refund. My customer now seemingly having paid twice. I emailed again. This time they said I needed to deposit more money into the account so that they could refund the total amount (they had taken fees). I told them to refund whatever amount of money they had that I would not be depositing more money for them to keep. They replied and said they would refund within 35 days! or September 29, 2022. This is unacceptable. They have had this money for well over a month and refuse to give it to me or to the rightful owner of the card.

  

  Business Response

  Date: 08/17/2022

  Below is Stripe's Response to the complaint submitted by **************************;(herein referred to as the "Complainant") on Aug 14.
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principles, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, *** be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on Jul 1 under the name SOLA at  https://www.facebook.com/******.culligan.739. Stripe processed payments for the account owner until Aug 5. During a routine review, Stripe identified strong signals that the Complainant's account was in violation of the Stripe Terms of Service. Specifically, Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. The majority of the Complainants business seemed to be driven through unauthorized, fraudulent charges. 
  
  
  On Jul 8, Jul 21, and Aug 6, Stripe reached out to the Complainant to let them know about its concerns and that it could no longer support their business. After a thorough investigation, Stripe closed the Complainant's account. Payouts to your bank account have been disabled and Stripe will refund the Complainant's customer when there are sufficient funds on the Stripe account to do so. The Complainant *** reach out to Stripe Support for directions on how to top up their account with the funds so that their customers *** receive refunds.

  
  The closing of this account is in accordance with the following section of the Stripe Terms of Service. Stripe's terms very clearly state that Stripe
  "We *** terminate this Agreement or close your Stripe Account at any time for any reason (including, without limitation, for any activity that *** create harm or loss to the goodwill of a Payment Method) by providing you Notice." https://stripe.com/legal#termination
  
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

  Customer Answer

  Date: 08/21/2022

   
  Complaint: 17715627
  
  I am rejecting this response because:

  
  I have asked repeatedly to refund whatever is in the account.  Currently there is $2386.57.  

  they have already taken their fees so refund the balance!  im should not have to add more money to receive the remainder of the balance of the account. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/23/2022

  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

  Customer Answer

  Date: 09/03/2022

   
  Complaint: 17715627
  
  I am rejecting this response because:  they are not saying anything different and I'm offended that they call my dispute baseless, when they have had over $2000 sitting in an account that they will not let me access not even to refund my customer.  I have now been forced to return the money to my customer therefore I have not been paid.  In order for them to give me the money, I have to give them more money?  In what world does that make sense?  

  Here is my question I would like an answer to rather than simply quoted their polices which are meaningless and baseless:  When can I have access to the money or when will the money be refunded to my customer?  ever? in a month?  a year?  never?

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of ********************, and use their services to collect payment for my business. They will not release funds to my account because they are reviewing my business. They have held my funds for nearly 2 months. They owe me over $18,000.

  

  Business Response

  Date: 08/16/2022

  Below is Stripe's Response to the complaint submitted by **********************;(herein referred to as the "Complainant") on Aug 13.
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on Jun 5 under the name Cotters Boat Rentals at www.cottersboatrentals.com. 
  
  
  During the time that the Complainant uses Stripe, Stripe may need to request additional information from them. They are required to provide requested information at any time during the term of this Agreement and your use of the Services, we may require additional information from you to verify beneficial ownership or control of the business, validate information you provided, verify you or your Representatives identity, and assess your financial condition and the risk associated with your business." https://stripe.com/legal#your-stripe-account
  
  
  During these periods in which Stripe is requesting additional information, Stripe may suspend parts of their account, including payouts and charge creation. This is stated in the Service Agreement as We reserve the right to change the Payout Schedule or to suspend settlement to you. Examples of situations where we may do so are: (i) where there are pending, anticipated, or excessive Disputes, Refunds, or Reversals; (ii) in the event that we suspect or become aware of suspicious activity; or (iii) where we are required by Law or court order. "
  https://stripe.com/legal#settlement-and-payout-schedule
  
  
  For context, Stripe emailed the Complainant on Jul 6 requesting additional details regarding their business due to its processing activity. On Aug 13, the Complainant responded with the required information. The account was reviewed for re-enablement and payouts resumed Aug 15.
  
  
  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless. 

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i opened a stripe account to begin accepting ach debits for my new business. ******** Care Centers LLC My business was approved and my first ach debit attempt was from customer ***************************** ******************************************************************* He is my first client , the job is to remodel his entire home including 3 full bathrooms, a kitchen, guest pool house and master bedroom/master bath. the customer agrteed to pay ***** in full pre paid to cover material, city permits, and labor of my 3 emplyees. The first ach debit was declined not by my customers bank or customer. but by ********************. citing high possibility of chargebacks. i was told the limit weekly is ****** so i changed the payment to ****** it was approved then the next **** charge was declined citing the customers bank nee informed it was because the ****** was greater than ****** weekly ach processing limit w stripe . In order to get tis transaction approved my custiomer had to verify 2 microdeposits in his bank account by sttipe to link the accounts. He did so. I then set up weekly occurring payments of the ****** max ****** to be taken until the ****** origional fee was paid. while i also applied for a weekly ach debit increase which stripe directed me to do.the bank account had to be verified the next 3 payments which my customer was upset meanwhile they said my business was approved for a 1**** a week ach debit increase. so i changed the weekly charge ******s to 1**** weekly until the origional ****** was recuperated. I still lhave not been paid **** one dollar. stripe is holding 1**** and stating that my business is now not qualified to work w stripe. After successfully charging clients since june without one complaint. they have discriminated against me and m business, i have no money my employees have quit already because i cannot pay them. and stripe says they wil l refund my customer the money my customer is ****** he said it has been a circus to get me the money. please help

  

  Business Response

  Date: 08/16/2022

  Below is Stripe's Response to the complaint submitted by ********************* (herein referred to as the "Complainant") on Aug 13.
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principles, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, *** be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on May 23 under the name ******** Care Centers at  https://www.facebook.com/********-Care-Centers-110923394910187/. Stripe processed payments for the account owner until Jun 10. During a routine review, Stripe identified strong signals that the Complainant's account was in violation of the Stripe Terms of Service. Specifically, Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. The majority of the Complainants business seemed to be driven through unauthorized, fraudulent charges. On Jun 13, Stripe reached out to the Complainant to let them know about its concerns and that it could no longer support their business. After a thorough investigation, Stripe closed the Complainant's account.
  The closing of this account is in accordance with the following section of the Stripe Terms of Service. Stripe's terms very clearly state that Stripe "*** terminate this Agreement or close your Stripe Account at any time for any reason (including, without limitation, for any activity that *** create harm or loss to the goodwill of a Payment Method) by providing you Notice." https://stripe.com/legal#termination
  
  
  As communicated on Jun 25 and Aug 11 via email, Stripe will issue refunds on the affected card payments when there are insufficient funds on the Stripe account to cover all refunds. Please refer to your Dashboard for a list of the charges to be refunded.
  
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless. 

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17712009
  
  I am rejecting this response because:

  ******** CARE CENTERS ,LLC. IS AN ACTIVE LLC LICENSED TO DO BUSINESS IN **********. ENITY NUMBER ON ** SOS WEBSITE 

  MY FIRST CLIENT IS ***************************** , HIS JOB IS A ESTIMATE DURATION OF 6 MONTHS , I DO NOT HAVE TIME NOR MEANS TO ADVERTISE OR TAKE ON ADDITONAL WORK. HE REQUESTED OT PAY VIA CHECKING ACCOUNT. SO I FOUND STRIPE TO RUN ACH DEBITS.

  HE IS MY ONLY CLIENT HE HAS NOT MADE ONE COMPLAINT ABOUT MY BUSINESS, HE HAPILLY PAID MY INVOICES I STILL HAVE NOT BEEN FORWARDED THE MONEY FROM STRIPE. THEY ARE LYING SAYING THERE ARE HIOGH COMPLAINTS ABOUT MY BUISNESS AND TRANSACTIONS, THEY SAID THE CHARGES WERE FRAUDULENT AND HAD COMPLAINTS. THAT IS A COMPLETELY FABRICATED LIE. 

  I HAVE ATTACHED THE TRANSACTIONS RECORDS ALL BLOCKED OR DENIED BY STRIPE WITH ZERO COMPLAINTS HOW IS THAT LEGAL? THEY ARE THE PAYNENT PROCESSOR I HAVE ARRANGED PAYMENT INVOICE MY CUSTOMER AGREED UPON THAT AND ATTEMPTED TO PAY WHICH THEY DENIED CITING THERE WAS HIGH FRAUD COMPLAINTS. THAT IS A HUGE ERROR ON STRIPES ACCOUNT AS IT IS PUTTING ME OUT OF BUSINESS AND RUINING MY LIFE. 

  THERE IS ABSOLUTLEY NO REASON TO CONSIDER MY COMPANY A HIGH FRAUD COMPLAINT RECIPIENT, THE CUSTOMER DID NOT MAKE ONE COMPALINT OR DENY **** CHARFGE HE AGREED TO EACH CHARGE IN EACH WAY AFTER MULTIPLE ISSUES STRIPE HAD US CHANGE THE AMOUNTS. HE DID  MAKE A COMPLAINT AND IT WAS ABOUT STRIPES PRACTICES IN HOLDING HIS FUNDS NOT PAYING ME NOT EVER REFUNDING HIM HE SAYS IF THEY REFUND HIM IT WOULD TAKE UP TO 30 DAYS TO RECEIVE THE REFUND THEREFORE, I WOULD BE WITHHELD PAYMENT EVEN LONGER. THIS IS DESTROYING MY LIFE AND MY BUSINESS AND ITS ALL FALSE. MY 2 EMPLOYEES HAD TO QUIT BECAUSE STRIPE HAS WITHELD MY PAYMENTS I HAVE NOT RECEIVED ONE DOLLAR FROM MY FIRST JOB THAT STARTED IN MAY. STRIPE HAS DECIDED ON ITS OWN TO DENY MY BUSINESS, LIE AND STATE THAT MY BUISNESS HAS COMPLAINTS AND THEN WITHHOLD MY PAYMENTS THEY DID NOT REFUND THE CLIENT, OR PAY ME OUT I SCHEDULED MULTIPLE PAYOUTS TO MY BANK ON FILE AND THEY REFUSED. THEY PAUSED THE PAYOUTS THE ENTIRE MONTH OF JUNE, JULY NOW WE ARE IN AUGUST ARE THEY USIONG THE MONEY GAINING INTEREST? WHO IS THE FRAUDULENT ENITY? AS IT IS NOT ME ATTACHED ARE MY TRANSACTION RECORDS, A LETTER FROM THE ***** CLIENT IN QUESTION, .

  NOT ONLY DID MY CUSTOMER NOT COMPLAIN HE ALSO VERIFIED AND AGREED TO EACH INVOICE AND VERIFIED HIS BANK ACCOUNT AGREEING TO THE MULTIPLE CHARGES PUT THROUGH AND THEN LATER DENIED BY STRIPE NOT MY CLIENT. MY CLIENT CALLS THIS A THREE RINGED CIRCUS WHAT IS THE ISSUE,. THEN STRIPE IS THE ONE WHO DENIED THE CHARGES, 

  MY RESOLVE ACCEPTANACE  IS TO CONTINUE WORKING W THIS PAYMENT PROCESSING COMPANY AS i DO NOT KNOW ANY OTHER, AND TO HAVE THE MONEY THAT WAS AGREED TO BE PAID TO ME AND WAS CHARGED FROM MY CLIENT TO BE PAID OUT TO ME AS AGREED. REFUNDING THE CLIENT AT THIS POINT WOULD CAUSE AN INCREASED DELAY IN FUNDS. YOU ARE NOT ONLY RUINOING MY NEW BUSINESS BUT STARVING MY FAMILY AS WELL. WE HAVE NO MONEY YOU HAVE WITHELD ALL INCOME TO BE RECIEVED FROM ME SIENCE MAY 30 THAT IS 3 MONTHS OF NO INCOME WHEN I WAS APPROED AND COLLECTED ****** IN INCOME THIS LIE AND DECISION TO BLACKBALL MU COMPANY IS RUINING MY LIFE. MY MORTGAGE IS LATE, MY CAR PAYMENT I AM GOING UNDER AND YOU ARE STILL WITHHOLDING MY MONEY. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/23/2022

  As communicated on Jun 25 and Aug 11 via email, Stripe will issue refunds on the affected card payments when there are insufficient funds on the Stripe account to cover all refunds. Please refer to your Dashboard for a list of the charges to be refunded.
  
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless. 

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17712009
  
  I am rejecting this response because:

  the money NEEDS TO BE PAID OUT TO ME NOT REFUNDED TO THE CLIENT. THE CLIENT IS NOT REQUESTING  A REFUND AND HAS APPROVED PAYMENT TO ME FOR OVER 2 ONTHS YOU HAVE WITHHELD PAYMENT TO ME. 

  REFUNDING THE CLIENT WILL ONLY TAKE ADDITONAL TIME AND I AM IN SEVERE FINANCIAL HARDSHIP WITH YOU HOLDIING MY ENTIRE EARNINGS FOR MY NEW BUSINESS. i HAVE NOT BEEN PAID ONE DOLLAR OF THE ***** THAT WAS APPROVED AND ACCEPTED BY MY CUSTOMER.

   

  I HAVE BEEN ENDING A ****** PAYOUT SINCE JUNE 3RD , YOU HAVE WITHHELD THIS PAYOUT TO MY ACCOUNT ON FILE CAUSING ME HUGE HARDSHIP!1 WE ARE DESTITUTE BROKE I AM DEMANDING THE AMOUNTS ALREADY APPROVED AND CHARGED BE PAID OUT TO ME AS AGREED UPON THERE IS NO REASON TO REFUND MY CLIENT HE IS NOT WANTING A REFUND, HE IS FLLORED THAT I HAVE NOT BEEN PAID OUT AS AGREED. 

  REFUNDINIG HIM COULD CAUSE ANOTHER HUGE DELAY ANYWHERE FROM 30 TO 60 DAYS THEN HE WILL HA VE TO PAY ME AGAIN ONCE HIS REFUND IS ACCOUNTED FOR. THIS WOULD RUIN MY LIFE. 

  WE HAVE AN AGREEMENT TO PAY OUT THE ***** TO MY COMPANY BUSINESS ACCOUNT II HAVE BEENAWAWITNG THIS PAYOUT SINCE JUNE 3RD YOU ARE STARVING MY CHILDREN AND HAVE COMPLETELY SHUT DOWN MY BUISNESS BY WITHOLDING MY SCHEDULED PAYOUT. PLEASE BBB HELP ME TO OBTAIN THE MONEY WE MADE IN JUNE. MY EMPLOYEES HAVE QUIT AND I HAVE NOT SEEN ONE DOLLAR I RIGHTFULLYARNED JUST BECUASE THEY??  DECIDED I SHOULD NOT GET PAID WHAT I CHARGED AND MY CLIENT AGREED TO PAY THIS S CRAZY!!THIS IS ILLEGAL TO HOLD MY EARNINGS THEY ARE SAYING THEY WILL REFUND THE CLIENT ?? WHY HE DOES NOT WANT  A REFUND AND WHY NOW IT HAS BEEN SO LONG, IT SHOULD HAVE BEEN DONE IMMEDIATLY IF STRIPE DECIDED NOT TO WORK W MY BUSINESS THEY CANT HOLD MY EARNINGS FOR NO REASON, THESE ARE FALSE ACCUSATIONS ABOUT FRAUD MY CUSTOMER DID NOT COMPLAIN AND IS NOT WANTING A REFUND. HOW CAN YOUR COMPANY JUST DISCRIMINATE AGAINST MY BUSINESS AND HOLD MYEARNINFGS FOR NO REASON AT ALL. THERE IS NO LEGITAMATE REASON TO HOLD MY EATRNINGS THIS IS NOT OK. ITS NOT A DICATORSHIP WHO ARE YOU TO DENY MY BUSINESS CITING FRAUD?? THIS IS CRAZY YOU ARE WITHHOLDING MY EARNINGS THIS SHOULD BE ILLEGAL BBB SHOULD BE ABLE TO ASSIST MY COMPANY IT IS A LLC AND ON THE CA SOS WEBSITE IN GOOD STANDING WHO THE **** IS IN CHARGE HERE? I ******** TO A CIVIL RIGHTS ATTORNEY FOR MINORITIES WHY ARE YOU ACTING IN PREJIDUCE AGAINST ME BECAUSE I AM A SINGLE MOTHER ? BECAUSE I AM HISPANIC WHAT IS THE ISSUE HERE ? 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has been holding our funds since we opened a second account in February of 2022. We have another account that weve had for years. We have NEVER had a dispute or fraudulent charge occur from a customer. They are currently holding ****** of our owners money. We were told they would release funds and still NOTHING.

  

  Business Response

  Date: 08/18/2022

  Below is Stripe's Response to the complaint submitted by ********************;(herein referred to as the "Complainant") on Aug 12.
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on Jan 2 under the name "************ Oceanfront Rentals LLC" at http://***************.com. During a routine review, Stripe determined that the complainant's business was at a high risk for disputes. 
  
  
  Reserve Terms
  On Aug 8, Stripe sent an email with the subject [Action Required] Information required for your Stripe Account for ***************.com which stated that due to the high risk of disputes and refunds within the industry of their business, we needed to implement a reserve to ensure funds are available to care for disputes. A fixed reserve of 25% of payments volume for 120 days was implemented for this account. Once the period has elapsed (exp Dec 6), well re-evaluate your account to determine if we need to continue holding a reserve. Any refunds and disputes will be deducted from funds in your available balance as usual. Funds will be transferred to the complainant's bank account on Dec 6. This is in accordance to Stripe's Terms of Service:
  
  "We may impose a Reserve on you for any reason if we determine that the risk of loss to Stripe, Customers, or others associated with your Stripe Account is higher than normal. For example, we may hold a Reserve if: (i) your or your Customers activities increase the risk of loss to us or to your Customers, (ii) you have violated or are likely to violate this Agreement, or (iii) your Stripe Account has an elevated or abnormally high number of Disputes."
  https://stripe.com/legal#clearing-funds-and-reserves
  
  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

• Initial Complaint

  Date:08/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE HAVE BEEN CUSTOMERS OF STRIPES FOR 10 YEARS. NEVER ONE TIME HAD AN ISSUE.TODAY WE RECIEVED A DEPOSIT OF $6210.00 FOR MATERIAL FOR A $100,000.00 PROJECT THAT WE WERE TO ORDER THE MATERIAL TODAY AND HAVE DELIVERED TO JOBSITE IN AM 10 AUG 2022.STRIPE VERIFIED OUR COMPANY 10 YEARS AGO WHEN WE SET UP WITH THEM. NOW TODAY PUT A FREEZE ON OUR PAYOUT FOR THE MATERIAL. I BEGGED AND PLEADED WITH THEM FOR 7 HRS ASKED FOR A SUPERVISOR 100 TIMES EMAILED , CALLED, ONLINE CHAT, NOTHING MORE RUN AROUNDS .WE WILL BE LOSING THE CONTRACT IN THE AM BECAUSE OF STRIPE . OUR ATTORNEY WILL BE FILING A LAWSUIT AGAINST THEM IN THE MORNING FOR THE ***** OF THE CONTRACT THEY HAVE COST US.THIS WAS DONE FOR INTENTIONS TO NOT PAYOUT NO OTHER REASON. WE REPEATEDLY ASKED FOR THERE LEGAL DEPARTMENT INFO AS WELL WITH 0 RESPONCE. SOMETHING NEEDS TO BE DONE ABOUT THIS COMPANY. WE ARE NOT AN ONLINE MERCHANT COMPANY WE ARE A CONTRACTING COMPANY THAT OFFERS CC PAYMENT OPTONS TO CLIENTS. STRIPE HAS JUST COST US OUR BEST CONTRACT ALL YEAR AND ALOT MORE OUR REPUTATION .

  

  Business Response

  Date: 08/10/2022

  Below is Stripe's Response to the complaint submitted by ************************;(herein referred to as the "Complainant") on Aug 9.
  Stripe Overview
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripe for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/legal.
  [1] https://stripe.com/payments
  Merchant Account Overview 
  The Complainant submitted an account with Stripe on Aug 16, 2018 under the name "****** Corps LLC at ww.riveracorpsllc.com. The Complainant was notified by Stripe Support representatives and via email on Aug 9 that the website they listed on the Stripe account was not working. Our records show the email notification was clicked by the Complainant. Our communication informed the Complainant that the *** must be updated in order to restart payouts. The Complainant completed the update and payouts were re-enabled same day. This issue was quickly resolved after the Complainant completed the update of their *** despite the filing of this BBB complaint.
  
  
  During the time that the Complainant uses Stripe, Stripe may need to request additional information from them. They are required to provide requested information. This is stated in the ******************** Agreement, at any time during the term of this Agreement and your use of the Services, we may require additional information from you to verify beneficial ownership or control of the business, validate information you provided, verify you or your Representatives identity, and assess your financial condition and the risk associated with your business."
  https://stripe.com/legal#your-stripe-account
  
  
  During these periods in which Stripe is requesting additional information, Stripe may suspend parts of their account, including payouts and charge creation. The Service Agreement states, We reserve the right to change the Payout Schedule or to suspend settlement to you. Examples of situations where we may do so are: (i) where there are pending, anticipated, or excessive Disputes, Refunds, or Reversals; (ii) in the event that we suspect or become aware of suspicious activity; or (iii) where we are required by Law or court order. "
  https://stripe.com/legal#settlement-and-payout-schedule
  
  
  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

  Customer Answer

  Date: 08/11/2022

  That is laughable at best. We have been with stripe for over 10 years. Our stripe account was set up when we purchased invoice 2 go.
  We canceled invoice 2 go do to never ending price hikes.
  The only reason they paid this out is because we contacted our attorney as well as bbb and the ftc as well as local and national news outlets and we told them as such.
  We are now taking legal action as we told them repeatedly that was the material deposit for a project and under the contract if we did not show up at 6am on the 10th with the material qe would lose the contract. This project was over $100,000.00 and we lost it do to stripe. Our attorney has the contract, cencelling letter of the contract as well as all emails,online chats , and copy of phone logs with how long we spent begging them to knock this off. After reading all the reviews of this on bbb from hundreds of people going through this exact same thing we immediately called our attorney.
  Stripe is being sued for the cost of the contract as well as emotional distress this has put on our company personal and the client whom stripe upset with this action. They can claim whatever legal standings they so choose fact if the matter is we have been processing with stripe both with dmc diving and engineering(the name before our company merger that made it ****** corps) and ****** corps since 2010.
  We have nothing more to say our artorney is now dealing with it.

  

  Business Response

  Date: 08/16/2022

  The Complainant was notified by Stripe Support representatives and via email on Aug 9 that the website they listed on the Stripe account was not working. Our records show the email notification was clicked by the Complainant. Our communication informed the Complainant that the *** must be updated in order to restart payouts. The Complainant completed the update and payouts were re-enabled same day. This issue was quickly resolved after the Complainant completed the update of their *** despite the filing of this BBB complaint.
  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

  Customer Answer

  Date: 08/17/2022

  Not playing this game our website has been the same for 20 years.
  
  Again as stated we had invoice to go which is how we set up our stripe account.
  We canceled invoice to go 2 years ago and have been processing with no issues. Then all the sudden stripe pulled this. Well our attorney is collecting statements from people who stripe did this exact same thing too. Our attorney is building our case and filing against them. We begged them to cut out there games. We lost a $100,000.00 contract because of stripe. So we will see them in court. They can try to back peddle talk all they want. Why did they wait 2 years to play this game. Simple because they didnt want to pay out. We have over 100 noterized statements from stripe clients that have gone through this exact same thing with them and worse people whos money stripe kept and never paid out and closed there accounts
  See you in federal court stripe.