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Business Profile

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Printer's Studio

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 13 customized playing cards for a charity fundraiser. After posting for expedited shipping, when the order arrived not only was three order wrong, I added a custom box for each pack of cards and they came only shrink wrapped, there were only 9 decks of cards delivered. They took over a week to respond by which time the charity event had passed. They refuse to allow me to return the order since I can't use the cards anymore since there weren't enough and were missing 1/3 of the decks ordered. We couldn't use them at all for the event and demand a full return for a refund.

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased: April 8, 2024 I received my order and was excited to have a new camera strap. But I am disappointed by the quality. It is completely illegible except for one piece of text. My website is so poorly printed that it cannot be read at all and part of the design is cut off. I took screenshots of the preview before submitting the order because I read reviews that said stuff was cut off that was within the appropriate margins. I have run a successful printing company for the past 8 years and have a degree in design, so I would definitely consider myself a professional in terms of design and printing. Based on my knowledge and skills, I can without a doubt say that this product is a huge disappointment. I wish I had listened to the negative reviews and spent my money with a small business. Anything would be better than the horrible product I received.I am happy to provide the screenshots to Printer's Studio directly, but I don't want to share them publicly since it includes my business name and contact information.

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lenticular photo card from PrinterStudio.com. The product displays 2 images; it is marketed such that both image are seen at different viewing angle. The good product was beautiful. However, 50% of my product was unusable quantity, where a combination of both or a distorted of 1 image was seen. When contacting the business, they confirmed this is expected quality and they could not do anything to support replacing the bad quality images. I have an email thread, where they changed what good quality was met and how it would be seen in the product. 50% unusable product is their standard. In order to complete my project in a consistent way, I had to place an order for double to quantity. When placing the 2nd order, the team noted they would not fix the problem. I was confused how it could be fixed if they claimed the original order was their standard and they didn't believe anything was wrong with the quality despite sending images at different ends of the poor and good quality spectrum.

Printer's Studio is NOT a BBB Accredited Business.

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