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Business Profile

Auto Repairs

PepBoys Auto #1454

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for front and back breaks to be replaced and i was hustled because none got replaced

  • Initial Complaint

    Date:01/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 9, 2023 I scheduled an apt on the pepboys website. I received a phone call stating the brand/type of tires I ordered online (via pep boys) was not available at their location, nonetheless somehow they ordered it elsewhere and made it happen same day. Upon arrival they asked for my confirmation/order #. I Purchased 4 new tires with a wheel alignment, total cost of $1,494.49. I paid in the store, cash. I was not offered any kind of warranty. January 24th,2023 one of my tires is completely flat, from Jan 9th-23 I had only driven my car 11 miles per day (I work from home) I took the car to pep boys they said there's nothing they could do for me, no warranty was purchased (IT WAS NEVER OFFERED!). I paid $1,500 for 4 new tires & an alignment, why wouldn't I purchase a $80 warranty should it had been offered to me. Now most businesses offer a 30 day warranty. *** Boys did not take in my car to review properly, the manager came out and pointed at small puncture and that they could fix it with another tire purchase of $400. This is abuse, no warranty was ever offered upon purchase nor was my car properly inspected.. a malfunction or leak in the valve stem can be the culprit. There's a few other consumers who have reported the SAME ISSUE. New tires and next few days a FLAT. ******** has a 30-day Pledge. *** Boys were careless and had no interest in helping in any way.

    Business Response

    Date: 02/07/2023


    To whom it may concern,

    On January 7th 2023, Customer set an appointment for a tire installation on a 2017 Chevrolet Camaro.  On January 9th 2023 the service was performed. 

    This work order (Ref SWO *******) was an online appointment that was set up by the customer through the ********************** website. The customer also built their own package and ordered the tires as well,  When the vehicle came in everything on the work order was already built and all we have to do is perform the service that the customer requested on the work order.  

    When customer build orders online they are given the option for **** HAZZARD WARRANTY that they have to manually unclick if they decided they do not want it.  

    On January 24th 2023, when the customer came in with a flat tire, it was discovered that it was a puncture that was too close to the sidewall to repair.  This would have been a **** HAZZARD repair.  But the **** HAZZARD was not included in her initial workorder (REF SWO *******).

    It is also stated in the work order (REF SWO *******) that the customer declined the **** HAZZARD WARRANTY.

PepBoys Auto #1454 is NOT a BBB Accredited Business.

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