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Business Profile

Demolition Contractors

Casper Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Demolition Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Casper Glow lights for my daughter August 2020, she has indicated that the charger is no longer working. She checking the outlet and checked the other charger and it's the charger that's not working anymore. I contacted customer service and was asked to send a photo with the two pins showing...the first photo ******* claimed she could not ******* asked for me to send as a jped...I did as instructed and received an email telling me that she still could not see it...it literally took up the whole page...(are you kidding) I definitely asked that. She at that time told me to request a replacement. When I first had contact with her that was my only question "how do I get a replacement" one of the other three reps I spoke to indicated that "******" rep ** would be putting a claim in....whatever happened with the claim....I just want to get a replacement for the glow light charger nothing else.

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a casper adjustable base for my mattress. when i moved the base a support leg broke off during the warranty period. it has 2 months and a replacement has not been sent to me. i have reached out several times by email to casper and their replacement supplier. i still have not gotten any response as to when my claim will be approved and a replacement sent.

Casper Company is NOT a BBB Accredited Business.

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