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Business Profile

Junk Removal

Junk King San Diego

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in the only turn lane to get on the freeway when a junk king ***** cut me off. There was not room for him to get over but he did it anyways. Luckily I was paying attention and yes I did honk at him. He just looked at me and laughed. He did it again on the freeway after I switched lanes. It seems like he saw me switch lanes, waited and then cut me off again. There was no license plate, so I took pictures of the side of the *****. I also called junk king to report it, but the man on the phone didn't take any information down, but said sorry and hung up. The ***** number is JK4 ***** ******* CA # ******

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25th, I called the San Diego **** King ****** at ************. A woman answered and explained to me how it worked. She asked if I had any questions. I said yes. I reported that I had a washer and dryer to be picked up among other things and asked if they would unhook it for me. She said yes. I then agreed to be put through to scheduling. When they came the following day. I showed them everything and agreed to a price of $340. I signed an agreement that said nothing about washer dryer hookups and they proceeded to load the truck. About a third of the way through one of the gentleman told me they couldnt take the washer and dryer because it was still hooked up. I explained that I was told that they could unhook it. After going through it with them (they were very polite) they called their manager who told me the liability was too great. I explained again that I would not have gone with their company if I had known this. I said I would sign a waiver. The manager then talked to the workers. I was told that if I signed a waiver statement and paid extra they would do it. I ended up paying $428. The workers who were very polite and apologetic did the work including unhooking and removing my washer and dryer. I feel like this was a bait and switch and I should not have had to pay extra. I would like to be refunded the extra cost.

Junk King San Diego is NOT a BBB Accredited Business.

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