Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company to come out and replace 2 valves for my washer/dryer unit. I called Friday 2/28 at 9:41am and asked what their rate was for replacing 2 valves and the guy quoted me $125 for the first hour and then $63 per hour after that plus parts. I scheduled an appointment for Monday 3/3. I asked if I could have a later time due to my work schedule. He said he could do between 2-5pm and I said okay. I also told him that there was a washer/dryer in the way that needs to be pulled out. I also asked how to pay for the work, he told me CC, cash or check. I said I wanted to pay with a check. They said they needed a card on file to hold the appointment so I gave them a debit card.They came out on Monday 3/3 at 3pm and were there until 5PM. I asked how much everything was and how I can pay and the technician told me I will receive an email invoice. I had been waiting all week for that invoice and never received anything until Thursday 3/6 when I received a receipt for $1254.50. I called the company instantly and asked why they charged me without providing me an itemized invoice and that I never authorized them to charge my card. I also asked why I was charged so much for a small 2 hour job. The girl named ******** said she would forward the invoice. After looking at the invoice they charged me $215 for the first hour (which is not what they originally quoted me) and then $125 for 1.5 hours then $750 for labor overtime for 2 workers. I called ******** asap and asked why I was 1) being charged $215 for the first hour when I was told $125 2) being charged for any overtime fees when I was NEVER told there were fees for overtime. ******** was extremely rude and told me that I was told these things over the phone and that their overtime rates start at 3pm. I was NEVER told I would be at an overtime time frame and I never authorized them to charge my card without seeing any invoice. This company was NOT honest about their rates and proceeded to call me a liar.