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Business Profile

Vitamins and Supplements

Springboard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/22/22 $15,000 - Ive been asking for a refund since the course began.I enrolled in Springboard because they advertise that 94% of their students get placed as a UX designer. The very first week I had issues with my coach and the courses I was trying to access. I my over 50 complaints began week one. I was bushed to continue the course through having COVID twice, the flu and having a severe mental health crisis that were all documented and sent to Springboard. I also included and every single course that I took the difficulty of not being able to access information as well as not getting the help that they said that I would be able to receive if I scheduled a call. Out of the six coach calls that I had only two showed up when I needed help. I have been asking for a refund for seven months now and every time they asked me to provide documentation for what I want they continuously tell me that they cannot refund me anything. I would like a 100% full refund from Springboard as I went back to retail because of their inability to ***** me access to free coaching and my academic advisors misleading me.

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