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Business Profile

Building Materials

Resource Building Materials

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Resource Building Materials's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Resource Building Materials has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Resource Building Materials

      10961 Dale Ave Stanton, CA 90680-2723

    • Resource Building Materials

      23271 Cherry Ave Lake Forest, CA 92630

    • Resource Building Materials

      PO Box 5067 Buena Park, CA 90621

    • Resource Building Materials

      7502 Warner Ave Huntington Beach, CA 92647

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/24/23 invoice #******* for $3,263.74 for a **** Masonry saw. The purchase was made at **************************** ***** ** Resource Building Material. 1/30/23 the machine was used for the first time, and immediately I called resource building to troubleshoot why the machine was taken so long to cut one individual paver. I was given a # and directed to iq tools. That same day I spoke to bill and discussed why it was not cutting . It was determined that the blade was the reason. Iq sent me the proper blade. After receiving the blade the problem was still occurring. I called resource and asked for a return on 2/22/23. I was told a return wasnt possible. Because I was verbally told and it stated on the receipt. I immediately asked for a manager because I was never told and it didnt state anything on the receipt. I was transferred to **** the manager and was told I would receive a call by the regional manager by Feb 28 because he couldnt authorize a return. Feb 28 I received a call from **** stating that he spoke to regional manager and a return would not be issued. I asked **** again to speak with the regional manager. **** said he will let the regional know. On march 8th I followed up with **** after not receiving a response. Then I spoke with **** the regional manger of resource on march 9th. He wanted me to bring the machine to the store for iq can examine it. On march 10 he scheduled a day for march 15th at 10:30 for me **** and representative from iq can discuss the situation. On march 15 **** me and iq representative discussed the problem. After everything it was still determined that a return was desired. **** said to take the machine in-till he can talk to **** since he cant do the exchange. After not hearing anything from anyone. I reached out to **** on 3/22/23. He responded, he will have an answer by tomorrow. **** offered $1631 for a return on march 23. I asked to speak to someone above him on 4/05/23. He responded, he responded hes the highest it goes.

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