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Business Profile

Jigs and Fixtures

Modulus Arms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jigs and Fixtures.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally ordered parts from this company on April 2nd.I attempted to make contact with them through their "contact us" section on their website numerous times. The first response took over a week to get.I've requested numerous times for them to cancel my order and refund my money, they have ignored my emails/ requests so far. I'm also a disabled veteran and DOD employee

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase on 3/4/20204 (Order #******) and never received the item. Their web site says that they will ship items within 1-3 days. I sent several emails requesting tracking information with no response. I then sent an email requesting that the ordered be canceled and a refund issue, still no response. It appears that this online company, Modulus Arms, is not legit.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 12/28/23 they Said order shipped 1/18/24 A shipping label was made with tracking and never moved from there Emailed several times with no response They did bill my credit card and never shipped product Got scammed on this one ****** learned the hard way Do not buy from Modulus Arms

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 29, 2023 (almost 3 weeks ago) for over $370. I received a confirmation email that the order was received and the money came out of my bank account. However, I never received a shipping notification, yet their FAQ on their website says orders are shipped within 3 business days.A week ago, I reached out to them using their contact form on their website, but received no response. I checked the order status on the website again today and my order still has not shipped. I've received no communication from them since Dec 30, which was their (I assume automated) "welcome to the family" email. Seeing very similar complaints about this company. I'm guessing no one is actually running this business or (worse) they are intentionally scamming people.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26/2023 I ordered 3 parts from modulus arms it said the items I ordered were in stock and on their website it says items ship within 3 days its now 01/16/2024 and I still havent received my order it states on there website that my order is still waiting for fulfillment Ive emailed them several times with no response very disappointed it wouldnt be so bad if they just replied to my emails or better reached out and explained to me whats going on with my order and If they cant fulfill my order they couldve said sorry and refund me instead of stealing my money

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with this company for some replacement parts on 12-20-23, which showed available at that time. I received a confirmation email of purchase and "awaiting fulfillment". I have checked the status of my order on their website numerous times over the course of 3 weeks, still "awaiting fulfillment".I have sent numerous emails and messages to be updated on the status, with no reply and only to find out that sometime between the time of purchase and 1-8-24, their website has been updated to reflect just about everything, including the parts I ordered, are not in stock.I have sent messages requesting a refund, with no reply. Their address is also shown different on their website than what is listed here on the BBB:Modulus Arms *********************************************** Their website payment platform is through Authorize.net, who I have also contacted, and they were of no assistance informing me to contact the vendor for a refund.Someone is obviously monitoring the website by updating it, and is receiving monies for orders which they now can't or won't fulfill, and is now trying to cover themselves by showing most parts, if not everything is out of stock as of the first of the year 2024.I'm incredibly disappointed, considering they were a company that put out top of the line products. Even more so, that I got taken for a ride.

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them for $37.98. They were quick to email me when I was inquiring about buying something from them and I bought my item on December 11th, 2023. They emailed me on Dec. 28 2023 saying the product has been shipped, despite their website saying there would be a 1 week shipping wait. To this day, January 4th, ****, the tracking number says that the product has yet to be picked up by the **** and they are not responding to my emails whatsoever. Ive had to email them and tell them if I dont get my product or a refund I will report them to the *** for fraud. I wait to see what theyre going to do. Stay away, VERY possibly a scam.

  • Initial Complaint

    Date:12/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lower jig for $300 on 11/22/23 which they gladly took from my account. I have never received an email from them nor have I received my product. I have tried to email them with no response. What are my next steps to get my money back?

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an 80% lower from Modulus Arms Oct 30th. They gladly took my money - however no product has been received, nor has any response to my 6 emails, 5 ******** messages, or any of my attempts to get their response as-to the status of my order.It is very evident that either:1) This is a scam 2) This is a company that doesn't deserve my money

Modulus Arms is NOT a BBB Accredited Business.

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