We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

Mainframe Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is 100% a scam, I thought I was alone but after reading the countless complaints on here and elsewhere it seems this "business" takes large orders and either doesn't ship the items requested or will only send a partial amount.This is exactly what happened to me. I made an order totalling 751 dollars, they shipped me less than 200 dollar worth of product. On top of that they sent the invoice which clearly listed the items that they checked off on (the ones I received) and over 70% of the order was not checked which in turn was not shipped at all. I contacted ********************* via email about this and he confirmed that it was a "mistake" from one of their "new pickers". He went so far as to claim the employee didn't know the invoice was double sided. Funnily enough the invoice was signed off by ***** which is most definitely not a new employee. I made my order back in May of 2021. **** told me that they would ship out the rest of the order but that has not happened. And I assure you I gave them ample time to fix their mistakes. If you are planning on ordering from these crooks, I would think twice.

    Business Response

    Date: 10/04/2022

    Dear sir,

    I apologize that this was not resolved for you in a timely manner. I have your order information pulled up, and am contacting you via email to issue you a refund for the items that were not shipped to you. This was truly a mishap on our part and for that I apologize. We ship thousands of orders every year, and like many other companies COVID was a difficult time for us keeping employees. Though its not an excuse we want to make it right and resolve the issue. Please keep an eye out for an email regarding the refund. 

    Thank you.

    Customer Answer

    Date: 10/04/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 

Mainframe Customs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.