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Business Profile

Car Window Tinting

Lopez Auto Glass and Window Tint
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lopez Auto Glass and Window Tint's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lopez Auto Glass and Window Tint has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has an expired license shown for review. On 12/11/23 ***************************** began working on my car, replacing my windshield. After the ne windshield was put on my car, I noticed damage to the perimeter of the window frame which was not there before. ***************************** is other operating a business that is osha compliant from what I can tell.

      Business Response

      Date: 01/24/2024

      On 12/11/2023 client ******* presented for a windshield replacement service on a 2013 Chrysler 200 picture was taken prior to beginning service due to damage noticed (please see attachments). Once windshield was replaced ******* signed and paid as satisfied with serviced. About a week later she came back and stated she now just noticed damage on cowl hood of windshield and that we had placed tape to cover how ever no tape is placed on bottom of windshield, tape is only placed on top portion to keep windshield in place for 24 hours while urethane dries. Even though we knew damage was not done by Lopez auto glass we offered client to replace part for a used part and would try to find best non damaged part and explained that most cars of same Molde have that problem. Client agreed how ever she was very upset and insisted that picture that we showed her was not her car, client called husband who we believe is Mr. ************************* and put him on speaker and husband started disrespecting ***** and questioning about non work, non-service-related questions. Threaten *************************** that he was going to show up to shop and he better have proof of working status because he was sure he was an illegal immigrant working on his car at that point the replacement of previous stated part was almost done. Client was asked to please step away and wait in designated area. Clients husband stated he was going to give bad reviews and call BBB.  

      ********************************* #***** was current, however had not received by mail attached new posted copy.

      Can you please advice of what need to be address to resolve this issue.

    Lopez Auto Glass and Window Tint is BBB Accredited.

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