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Business Profile

Convenience Store

Safeway Fuel Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never been treated so rudely as a customer at a **********************. As a former Store Manager and Supervisor I know that there is a way to talk to and treat customers. It doesn't matter what you going through, or experiencing at home, staff shortage, call ins, or anything else. I was so livid at the way the African American Closing Manager at the above aforementioned location that I forgot to get her name. *1/5 Stars - Extremely Disappointing Experience*I recently visited Safeway at [*********************************************************************** ] at approximately 10:57 pm and encountered some of the worst customer service I've ever experienced. Unfortunately, the Manager's unprofessional behavior, rudeness, and disrespect made my visit utterly unacceptable.From the moment I walked in, I was met with indifference and a lack of urgency. She seemed completely disinterested in assisting me, and when I asked a question, I was met with a dismissive tone and a roll of the eyes. I informed her that I was completing a Doordash order which she responded "Hurry up!"The issues only escalated from there. Despite my polite and patient demeanor, I was spoken to in a condescending manner, and my concerns were dismissed without any meaningful resolution. Upon completion of having a store associate assist me locating the only item shopped for, she said that, All the registers were closed. So you didn't keep a register opened knowing that I was only grabbing 1 item? Her response with an attitude was , I'm trying to be Nice! I also informed her that you don't treat customers that way. And that I write reviews for ******, Yelp Business, and I mystery shop. She asked me if I was threatening her. I said No, just stating facts. But I am calling the **************** which she responded and I quote, "I Don't Care!" I said really? She said... that's what I Said!" I said Wow! You really should find another line of work. I wouldn't want you representing my business.

Safeway Fuel Station is NOT a BBB Accredited Business.

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