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Business Profile

Door and Gate Operating Devices

Pro-Access Solutions Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Pro-Access Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Sylvia Y

      Date: 05/05/2025

      Not a happy and satisfied customer. Door Pro, ******, connected and gave me a quote to install garage door opener. I accepted the quote and it was to be installed April 9th, between 5:00-6:30. It was an installment for my son who lives in ********. On April 9th, technician called and indicated 7:00-8:30, son accepted. Tech came at 8:30 pm, minimal lighting, garage door system was installed, however, the sensors were not replaced and garage switch wasnt switched out and left the old garage system and took the box with the new sensors and switch.Finally received feedback from my son on April 23. Right away, I called to complain of incomplete service. Installing so late, taking the new parts (sensors and switch) and not removing the old system. Texted back and forth for 4 days and finally received an agreed date and time for technician to come back out and finished the job. He asked if I can be there at the job to ensure it was correct. I live in *****, was there in ******** by 4:45. The revisit was scheduled for April 30, from 4:30 to 6:00. My son and I waited til 6:30 pm. I called twice to see whats going on, it was passed 6:00 pm. And also texted many times that we are waiting and this is unacceptable service. Cant believe how rude and unprofessional Door Pro is! Actually stealing from us! As of today, they have not called or text to follow up, have not apologized for standing us up and the incomplete job. I have done my due diligence to reach out and follow up for complete service. I am so disappointed with this whole process. Buyers/customer beware!

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