We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

In-Shape Health Club - All Locations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for In-Shape Health Club - All Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

In-Shape Health Club - All Locations has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yuba City CA I would give less stars if possible. I changed my membership to be on hold late last year because my father was ill so I was focusing on him. Yesterday I went into the gym after trying all morning online to cancel my membership because my father passed away and I am moving to *******. The person helping me was not helpful. She said she needed proof that I was moving farther away where there was not a gym. I told her I have a pod reserved to come take my stuff to *******, what do you need. I asked to talk to the General Manager and she told me that she was off today and that she would tell me the same thing, which I really didn't know what that was. She took my information, and I confirmed that the manager would call me today. At 2 pm today I had not heard from anyone so I called back to the gym. I had to call back 5 times before I got anyone. Wouldn't you know that person that answered the phone is the one from yesterday so I am positive she saw my name and just let it ring. She told me that the manager was on lunch and she had been very busy this morning. I have no idea what she was busy working on but it sure was not helping me resolve MY issue. I am sure she is dragging her feet so that maybe my bank account gets charged and then I have to go through even more, as though losing my father and all that I am going through isn't enough. This club could care less about their members. I knew that I should not have joined this gym, and I should have listened to those that told me not to. Considering how many times I have tried to reach out to Corporate with no response I don't know why I am shocked about the people they have in charge here.

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled membership 6 months ago but kept charging my credit card. Facility stated that cancellation is only done through corporate. Called left messages nothing. Dispute the charges through my card and was approved. Card services sent me a new card so that they will stop charging after we calling multiple times. Now they are sending me a bill for payment. Im not paying but afraid to go on collections to ruin my credit. I need help?

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing a complaint regarding InShape Health Clubs in *******, *********** I spoke with manager ****** about the gyms policy concerning a domestic violence restraining order and protective order I have against my husband, who shares a joint membership with me. He is legally prohibited from coming within ****************** our daughter.****** stated InShape does not get involved and that while I could remove him from the membership, he could still open a new account, add our daughter to his profile, and remove her from childcare without my consent. He said the gym would not accept or enforce a copy of the court order.His response was insensitive and unprofessional. He mentioned he had dealt with court before and dismissed my concerns as if nothing could be done. This is **************** as a single mother who depends on the gym for mental health and childcare, its devastating to hear InShape offers no protection despite years of loyalty and payments. The complete disregard for member safety in domestic violence situations is deeply troubling and personally should be ashamed of this policy if its true . Imagine if it was your daughter or grandchild would you feel the same and keep this policy in place? I request corporate contact me directly to confirm if this is company policy and what alternative safety measures, if any, exist.Please address this matter urgently. I do not want ****** to call me regarding this I have the district managers email I will be sending as well but please send to your legal and corporate offices . Thanks you

    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an In-Shape Health Clubs membership in February 2025 and paid $90 per month for the time I actively used the gym. I stopped going and ended my membership in April 2025, and I have not used their services since ********, In-Shape is attempting to charge me $246 for a time period after I stopped using the gym. I was never charged this amount before, and I never agreed to any automatic billing or continued membership. I have not received any services from them since April, so I do not believe I owe this amount.I reached out to In-Shape for clarification and requested documentation showing I agreed to this charge or had an active membership, but have not received a proper explanation.I am requesting:That this $246 charge be canceled immediately,That any account or billing tied to my name be permanently closed, and That I receive written confirmation showing I do not owe anything further.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019 I opened a joint account with my wife. In 2020 my wife was pregnant and with the covid outbreak it was advised she not continue with going to the gym. I cancelled her account in person with a representative named ********, I was informed her account was closed and no further action was required. I assumed this matter was resolved. I noticed sometime later my charges seemed to be high, I called and inquired if there was a change in monthly rates and was informed that I still was being charged for my wife. I was told they see I cancelled and would have a manager reach out. I was contacted and informed my account was updated and my wife was removed and that my account would be credited. Now 4 years later not only was my account not credited I have found I am still being charged. When I reached out I was told yes, we see both requests in our system and notes from the agreement to settle account, however its didn't go thru on our end and there's nothing that can be done.

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing a $125 early termination fee and continued billing from In-Shape after properly canceling my membership and being given conflicting information by their staff.I canceled my membership on February 21, 2025, and received written confirmation of this cancellation from In-Shape via email on April 11, 2025.Despite that:I was charged $39.66 on April 26 I was nearly charged again $37 on May 2 I received a cancellation confirmation showing my end date as May 31, which contradicts both my Feb 21 cancellation and the April 11 confirmation A staff member at the ************* location told me I would not be charged again after cancellation (April 26th)I was never informedonline or verballyabout a $125 early termination fee I submitted two tickets through In-Shapes support system on May 5 and May 7, and emailed them directly on May 12. It has now been over a week, and I have received no response whatsoever.While I understand that termination fees may be in the original terms, they were never disclosed to me during the cancellation process. This, combined with contradictory confirmations and staff miscommunication, makes the charges misleading and unacceptable.I am requesting the following:Confirmation that my official cancellation date is February 21, 2025 A full refund of the $125 early termination fee A refund of the $39.66 charged post-cancellation ***************** that no further charges will be made I have full documentation of my cancellation, charges, and emails, which I am happy to provide.

    • Initial Complaint

      Date:05/05/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my membership &later received an email that details how they plan to automatically charge an increase to my account. I am not authorizing or consenting to these charges, especially since I already canceled my account. The fact that I can't find a working phone number to contact corporate to fix the situation is appalling.

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 4, 2025, I called the ********** In-Shape location at 6:04 PM and confirmed with staff member "***" that the hot tub would remain open until 8:00 PM. I arrived at 7:30 PM and witnessed a staff member named ******* aggressively telling two members to get out of the hot tub.I respectfully asked if it was closed, and told her I had called earlier. Her response was, I dont care what you got, get out of my face and leave me the f*** alone. I replied that I had the call recorded and even offered to bet her food over it. She then said, I got an OnlyFans, I dont need to bet, and continued being dismissive.I became upset only after she started cussing at me and refused to provide her managers name when I asked for it. Instead of deescalating the situation, she walked to the front desk and wrongly confronted the employee who took my call. I clarified that I was the one who called. She continued being hostile, and I eventually said, Youre acting like a rude-ass b**** which I acknowledge, but it was in direct response to being cursed at and disrespected multiple times in front of other ********** I walked out, she shouted, Thats why your broke a** is leaving, and threatened to call the police. I returned and calmly told her Id wait. I recorded for my own ************* 8:00 PM, police arrived. I cooperated fully. I was told I was banned from all In-Shape locations and would be arrested for trespassing if I returned all for relying on verified information from staff and reacting to verbal ********** is the audio recording of my call confirming the hot tub hours:?? ********************************************************************************** Im asking for direct contact from corporate, an explanation of the ban, and a formal review of Whitleys unprofessional conduct. I do not feel safe resolving this through the home location due to clear bias from its leadership.

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a membership with In Shape and was told I could cancel at anytime. I had the membership for a few months and only went to the gym a handful of times. Initially, I was only going to the **** location but due to that location constant being overpacked with other members, I was never able to use machines I wanted to, and the experience there was not pleasant. I updated my membership to be able to go to all gyms in the ****************** area. I experienced the same issues at all of the other locations. Staff were also not welcoming and it was an uncomfortable experience all around so I canceled the membership. I was completely unaware of the insane charge of 250$ for canceling before my term was done. Why would I continue to pay 50+ dollars each month if I am not using the membership? And again, I was told I could cancel at anytime and was not told there would be a charge of 250$. I understand it is likely stated in the Terms and Conditions in fine print that everyone is aware that no one truly reads word for word.I reached out to In Shape customer service via the portal where you can leave messages since there is no phone number and no real human for me to speak to. I left MUTLTIPLE messages MULTIPLE times from the day I cancelled up until a few days before I was charged the 250$. I would receive automated emails back telling me that someone would be in touch with me and no one ever reached out to me. I am extremely upset by the way In Shape handles their members issues and basically scams members out of money. My suggestion is to not sign up with In Shape and go somewhere like Planet Fitness where the max payment each month is 25$, the operating hours are much longer, some days even 24 hours, and you are ACTUALLY able to cancel your membership at anytime without extra charges. Do not sign up for an In Shape membership. They are scammers and do not care about their members.

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent an email saying i needed to camcel my membership, i been with inshape since 2023 and they sent me an email saying i need to pay $250 cancellation fee, I then email them asking why, and never got a response, I moved From Modesto To *******************, They dont have an inshape Here, to keep my membership,

    In-Shape Health Club - All Locations is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.