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Business Profile

Security Systems

Impulse Alarm, LLC

This business is NOT BBB Accredited.

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Customer Review Ratings

1

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Review Details

  • Donnie A

    Date: 06/25/2024

    RE: Customer Complaint- Contract I am a 73yo senior living on SS. On February 27, 2024 a salesman from Impulse Alarm (***) approached me while I was moving into my new home and told me that the builder ( ************************************* ******* *******, **) had authorized and approved *** alarm systems (equipment- FREE) to be installed in our new homes, and I would only be responsible for monitoring. I was NOT informed of the contractual agreement as this was done with cell phone signature. The *** ALARM SERVICE CONTRACT consist of 8 pages which was on the salesmans cell phone. I was rushed to INITIAL contract without given the opportunity to read all 8 pages. I WAS NOT aware this was a 36 month contract. The technician install the system the same day , which included door bell and cameras, however , I told the installer had no internet, therefore I would not be able use doorbell or camera. As of today (6/24/2024) , I still DO NOT have internet, not camera and no doorbell. I have been charged $63.99/month, since March 2024. I have made numerous calls to *** and Impulse Alarm to cancel contract, with no help.Again, I am a 73yo senior on a fixed income thats being taken advantage of. CAN ANY ONE PLEASE HELP ME WITH THIS ISSUE.

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