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Business Profile

Building and Construction

ECS Builders Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against ECS BUILDERS GROUP, ****License #******* (General B)On August 21, 2024, we signed a contract with ECS BUILDERS GROUP, **** for a full interior and exterior remodel of our home at ****************************************. The project was initially scheduled for completion within 12 to 15 weeks (by November 1327, 2024).On August 29, 2024, *** claimed they were ahead of schedule and requested a shift from biweekly to weekly payments, which we accommodated, setting a new completion date of October 24, 2024. This deadline was not met.Around the same time, subcontractors reported non-payment by ***, including plumbers, electricians, and labor crews. These workers ceased work on-site, leaving tasks unfinished. *** apparently told their own workers to blame us as clients for non-payment, despite bank records showing over 90% of the $255,000 contract amount ($240,000) had already been paid by us to ****** good faith, we extended the final deadline to December 13, 2024. Yet, as of December 30, 2024, the work remains significantly incomplete. On top of that a lot of the work has significant quality issues and safety hazards due to poor craftsmanship and repeated corrections.Communication has been sporadic and unreliable. Edan ****** *****, the owner, is frequently unreachable and has consistently failed to meet promised timelines. Meanwhile, he continues to demand additional payments for questionable "new findings."We are exhausted by the dishonesty and mismanagement. We seek:- Immediate completion of the project to agreed-upon standards.- A partial refund to compensate for delays, poor workmanship, and emotional distress inflicted on our family.We look forward to the BBBs assistance in resolving this matter swiftly.

ECS Builders Group is NOT a BBB Accredited Business.

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