Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I believe I have been denied a disability-related reasonable accommodation in violation of the Fair Housing Act, Section 504, and the **** I am autistic and have been using the split payment option on the resident portal to manage my rent payments efficiently for almost three years. My roommate and I always pay the entire rent on time, but we split the payment because the funds come from our individual contribution accounts. I cannot add these accounts to any Zelle account because the payments must be made in a specific way. Recently, the property management decided to disable this function, which has introduced significant stress and difficulty into my routine, impacting my ability to manage payments effectively.I initially spoke to ****, the property manager, and asked him to escalate this matter to his higher-**** which led to my contact with *****************************. Despite explaining my need for this accommodation to ********************, my request was denied. During our phone conversation, ******************** dismissed my concerns, repeatedly interrupted me, and mocked my request for reasonable accommodation. She stated that the function of partial payments has never been allowed in any property and that this is a business decision and policy across all properties. I was not informed that this policy was in place, nor was I notified of any impending changes to this feature. When I cited the Fair Housing Act, Section 504, and the **** she continued to interrupt me and provided an incorrect legal justification for their denial.I have documented proof of my partial on-time payments up to this point, and the removal of this option has directly impacted my ability to continue making timely payments. This action feels discriminatory, and I believe it violates my rights as a disabled individual. I intend to report this to ensure that proper action is taken to address my request for a reasonable accommodation.

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/05/23 I woke up my livingroom and kitchen floors was covered in water I assume it was coming from the fridge.I submitted a maintenance request. Maintenance advised it was not the fridge left and didn't do any further investigation. Did a very poor job and actually refuse to further investigate what is causing the leak I submitted a 2nd request and it was never received for some odd reason the management office replied they never received it.I submitted a 3rd request on 01/14/23 and still no resolution.I woke once I enter into the living room I slipped and Injured my knee because of the leak I was told that the manager was on vacation and my concerns was ignored. 02/07/23 maintenance was sent to do a water check no professional contractor was hired to come out as promised. An Eye witness advised me it was only the staff maintenance person that came but I was informed false Information 02/25/23 I exit my bedroom and I noticed there was water on the entire floor and my personal property was damaged as well I have underlying health issues and do not what hazardous materials I'm being exposed.This is not within safety compliance This should be illegal on how this company operates it's affairs when it comes to it's tenants and they need to be thoroughly investigated No rent deduction was offer or any solutions I had to raise the question what solutions would be provided and was told I coud move into another unit and pay an increase amount for their neglects

  Business Response

  Date: 03/16/2023

  Hello, 

  We are aware of the issue and are currently working on a permanent solution. Unfortunately, the fix cannot happen overnight and we need additional time to make the necessary repairs. We will be taking care of the resident and providing them with a rent abatement while we work on repairs.