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Business Profile

Publishers

The Publishing Genie

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with them in April 2024, so nearly a year ago. I bought the Premium package for $999. I paid and signed the forms and contract with them. This package included a guaranteed ROI in 6-8 months. I have correspondence saying the project would take less than a month when I asked for a timeline before signing and paying. Package includes publication on ******, Kindle, Kobo, Good reads, ************************* and Ingramspark, a video trailer, social media setup, 2 press releases, a website, and other things. Nearly a year later, I have my book published on ****** only and the website is up, which I don't have access to and they won't provide me access to. The website has my book and personal information and I have no access to it. They are not responding to my messages. I can't reach anyone through text, email, or calls.

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered July 11, received August 7. I paid $140 for a hard cover linen custom journal book with a gold imprint. It was two weeks late. When received it's not hard bound, not linen, and definitely not gold!It's shiny and perfect bound. Not anything like we discussed. I've written and text the contact too, they claimed it was a mistake.They said they'd make it right...they were going to reprint and early October I was supposed to have a new book. It never came and now they're ghosting me. No response to email directly to the contact I had, no response to text and no response to general email to company. I should have known better. On the website they have an actual button that says COMPLAINTS.I really wanted the new book like I ordered it was for my husband's birthday. A design I created for him, now I just want my money back. This company is devious. I'm so mad.

The Publishing Genie is NOT a BBB Accredited Business.

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