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Business Profile

Marijuana Sales and Services

Kush Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an order and it never arrived within the time frame they gave me an eta for. When contacted, they have no idea whats going on. And still expect me to pay and tip. Shameful. Wasting hours of my time as they lie and tell me they sent a driver. The night before I ordered and they contacted me past midnight with no text letting me know they were on their way over 3 hours, I was asleep, how do they expect customers to wait over 3 hours for a delivery ?

    Business Response

    Date: 01/16/2025

    Dear valued customer, first and foremost we at ********************** like to apologize for the inconvenience. We value our clients and our reputation that we have built. Please understand that in the field of delivery many unforeseen circumstances can occur during the process of fulfilling an order. In your instance unfortunately our drivers tire had popped while on the way to you, in that moment we had to reroute another driver over and pick your order to send it out. With all this chaos we also encountered some traffic which is very common in ***********. We hope that our explanation can answer your dissatisfaction and can assure that we always try to maintain a high quality of service and customer satisfaction. We are willing to make things better and offer you our service with a guarantee satisfaction! Thank you !

Kush Connect is NOT a BBB Accredited Business.

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