Complaints

This profile includes complaints for Alpha Structural, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alpha Structural, Inc. has 2 locations, listed below.

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  Alpha Structural, Inc.

  8334 Foothill Blvd Sunland, CA 91040-2850

  
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  Alpha Structural, Inc.

  23031 La Palma Ave Yorba Linda, CA 92887-4769

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpha Structural completed a foundation and waterproofing job on my home in 2019. The cost of the job was over $20,000. Last month my home sustained over $15,000 worth of interior damage due to water infiltrating through the waterproofing and a malfunctioning sump pump that was not properly installed or protected from dirt and debris. In an email from the original job notes (attached), Alpha Structural states the importance of preventing any future water from reaching the home walls, and that there is good reason to believe in the event of future heavy rains there is going to be water getting under the home from sub-water, and poor waterproofing systems allow sub-water to get into the home. I contacted Alpha Structural immediately after the flood damage to have them come to investigate what could have caused the flooding. They were shocked that the sump pump was covered in dirt and we agreed they would come back out after the assessor came from the insurance company, and they did. They followed up with an Observation Letter (attached) claiming that they were uncertain what caused the sump pump failure and that if it was determined to not be functioning it would be my financial responsibility to replace it. No further investigation was offered as to cause, and leaving the sump pump vulnerable to dirt and mud was not addressed. In the letter, they also state that the water "spilled over the top of the barrier and entered the living space" which is feasibly impossible based on the pictures attached. The water clearly came in through the shoddy waterproofing. The company has offered to clean out the sump pump and add a retaining wall to prevent future dirt issues where the sump pump is placed, but this should have been done in the first place, and this minimal amount of work offers no resolution or mitigation for future damage or my losses. It also leaves me with additional expenses of fixing their inferior work along with the damage to my home.

  

  Business Response

  Date: 04/28/2023

  Dear ******, 

  Thank you for alerting us to the client's complaint. As far as I can see, the claim is not merited, however we are mid investigating and will be in touch with the client to fully resolve the situation.

   

  My Best, 

  *****************************

  Owner's Representative

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 19880599
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/28/2023

  This complaint has been resolved. 

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************