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Business Profile

Auto Body Repair and Painting

Golden West Collision Center, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Also today, I drove my car to the shop and met the owner. The issues about the car repairing mentioned in the complaint have been resolved. Please close the case. 

    Sincerely,

    *********************

    oor window. 6) On June 19th, I drove back, they fixed those problem. With my asking, they found another 4 pieces missing 7) A few days later, I was called and drove back. They put 3 pieces into the car, another one doesn't fit 8) Another few days later, I was called and went back to pickup the piece they ordered (my car was not at home), and it doesn't fit 9) At this time, I decided to check the car where I can see and I noticed there are another 4 pieces missing from my car and there is visible scratches on the door caused by their technician (probably on purpose)I sent multiple messages on their website asking 1) order the missing pieces and send them to my address or 2) come to my address to fix my car so I can see it. I didn't get any response. At this time I have no confidence with this company, either they are incompetent or they did this on purpose. In both case, I want they refund some of the money they charged so I can take my car to another place to get fixed.

    Business Response

    Date: 06/29/2023

    I sincerely apologize for these issues regarding Mr. ***** ***** repair experience.

    Our business was built on customer service, and I apologize that things did not go smooth in this case. This was never my intention.

    I cannot take back what has happened, however moving forward I will do my best.

    I have ordered replacement parts **** that will arrive **** and have reached out through e-mail to ************ about dropping off the vehicle to put closure to these unresolved issues.

    I also offered to put him in a loaner while the corrections are made.

    The small trim and hardware I have in stock.

    I offered to put the vehicle on the lift and explain the repair to him one-on-one.

    I appreciate the opportunity and apologize for any inconvenience this has caused.

    *********************
    President
    Golden West Collision Center Inc.
    ********************************************************************
    Phone **************

Golden West Collision Center, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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