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Business Profile

Fuel Injection Services

Dice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Injection Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On **** I purchased an event ticket for ****** The event was on Saturday ****** On ***** I attempted for a refund. An option available when requesting a refund was " I've bought tickets by accident" so that is the option I selected. Fan Support replies to my request in less than ** hours with " Thanks for reaching out, and so sorry to hear you ended up with tickets you couldn't use. Unfortunately, per our Purchase Terms, we can't offer a refund in this instance as it is your responsibility to ensure your purchase is correct before completion. Sorry we couldn't be of more help here, in future we recommend checking if the waiting list is active to return your tickets to or sending to a friend who can attend in your place. On **** I responded to their initial response to inform them I was not content and to see if there is anyway to at least obtain a future credit for another upcoming event. Again they denied me of a refund or to honor me a future credit. Their response on **** was " Unfortunately, per our Purchase Terms, once an event has taken place we can't offer a refund unless the event was cancelled, or your tickets were sold on the waiting list. Moreover, the event organiser had requested the final door list, which meant we had to close all Waiting List returns and refund requests". I understand if they do not want to give a refund but to completely decline a future credit feels like I have been robbed for my money and they could careless to fulfill their customer request and execute customer satisfaction. It is unfair to the public that this organizer would rather just give a recommendation of what to do in the future of a missed event vs trying to understand that there are obstacles that get in the way of plans. Request*********

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