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Business Profile

Software Testing

Caspio, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Caspio for a few years, but called to cancel the service last year. They have no record of it. I called with a question about setting up a database, but for what I was looking for, it didn't fit my needs. I told the person I was transferred to to cancel the service. Apparently, they didn't log the cancelation. They sent an email last October about auto renewing, but I didn't respond since I assumed it was canceled. If they look at the logs, no databases have been updated in a while. One was updated in June of 2020, one in July of 2020 and one in April of 2021. If they would take a look at that, they would see we have no interest in their service. We were billed $348 for a service that we canceled over the phone and do not use. Please beware before signing up with them. I have been going back and forth with Princess ***************** with no refund for no use. It auto renewed on 11/24 and I have been fighting for a refund, but they are making me pay for the full year that it will not be used. It's 11/30 now and I contacted them on 11/15 to make sure it was canceled and refunded. You would think letting them know to cancel for the second time before a 1 year contract from 11/24/22 - 11/24/23 would be enough. I guess not. I will give this review on all other sites as well.

Caspio, Inc. is NOT a BBB Accredited Business.

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