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Business Profile

Tennis Lessons

Eagle Fustar Tennis Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tennis Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has played tennis for 3 years. We're excited to enroll her in clinics at the Eagle Fustar tennis to develop her skills. We purchased a 12-****** bundle. Initially, we asked a smaller bundle because it's already in mid-November. But the manager said we could carry on with the unused ******s when purchasing a new bundle in spring. However, after attending a few seasons, she began resisting practice, which was unusual for her. After we asked her, she told us the coaches were overly rigid in their approach. I even tried different sessions with different coaches. She stopped playing tennis and refused to go at all. I contacted the manager for a refund or at least let my daughter finish the unused ******s. There's no reason for me to throw new money at it if the child is so resistant. The manager rejected my request. I paid $1050 for 12 ******s. There's still 8 ******s left. It's a lot of money for us and any ordinary Americans. Please help me to communicate with the school.

Eagle Fustar Tennis Academy is NOT a BBB Accredited Business.

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