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Business Profile

Event Center

Southridge Estate Venue

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:10/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The management is hard to get in contact with. We arrived the day before to decorate and rehearse and the place was so dirty. Molded food, dead mice wasp nests inside and outside the building. We had to wait for the cleaners to clean the table linens then they asked us to leave so they could clean even though I had paid for the day. We could not rehearse outside due to all the wasp everywhere. The yard was not cleaned up or mowed the next day we arrived only to one oven not working for my chef no water he had to use my bottled water to start food which set him back a hour on cooking, no toilets still wasp everywhere. No breakfast like we paid for until ****. ****** not answering my text or phone calls. It was complete chaos for two days up until my wedding I was in tears the bartender was rude to guest. Table linens had stains on them. Literally paid thousands to be so stressed and in tears I could not enjoy my day at all. My Guest were stung by wasp and could not wash their hands after using the bathroom since the water was barely running. Now Im being ignored by management because I want my money back for rehearsal day since I was not able to rehearse and for the day of since I was put through so much stress on my day. I was crying all morning. Would not recommend this place at all. I have pictures and text messages to prove all of this. I have posted review and other brides messaged me saying they had the same experience. ****** should not be managing this place.

Southridge Estate Venue is NOT a BBB Accredited Business.

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