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Business Profile

Auto Services

Signal Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed by Signal Auto on June 17th, 2022. I attempted to reach out to get information about my car several times and was getting nothing but very mild responses. I was told I was behind on car payments but when I received the total of what I owed back to them in the mail, I was confused to see why it was showing one payment amount that had already been paid. They then tried to charge me attorney fees, other fees I wasn't aware of. I went in person to speak to the owner or manager of this business and he was very rude and dismissive towards me. I also had a car screen installed in the car and I've reached out several times on getting it back since it's my property as well and have gotten no respond. I'm left confused and with no car. The owner has treated me like garbage and I'm not the only person who's received this treatment from this person.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 5, 2022/08/11) */ The result of several missed payments and late payments on your car loan caused your account to become delinquent. Defaulting on your car loan payments lead to the repossession of the vehicle. The language in your loan contract (that you signed) states that the lender can start the repossession process once your account is considered default. Your car repossession followed the proper process due to several late and missed payments. Our records indicate a late payment was made every month since Sept. 2021 by 30 days, 73 days, 1 day, 4 days, 2 days, 27 days, 24 days, 6 days. Technically we have the right to put your account into default in less than 24 hours after a missed payment. We tried to work with you several times and you still continued to miss payments and failed to make payments on time therefore resulting in the repossession of the vehicle. Falling behind on your car loan payment has serious consequences including being held responsible for the fees associated with a car repossession Defaulting on your account has caused Signal Auto great financial loss.

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