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Business Profile

Wholesale Candy

First Choice Candy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Candy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2024 I ordered a 5# bag of pumpkin seeds roasted and salted from First Choice Candies thru Amazon.com. Order # ***-1790260-8597043 for $39.99 (pending charge). To date this order is open and never filled. A few days after my order posted the price was changed to $44.99 I placed a second order thru Amazon.com from First Choice Candies (same product and size bag) on July 11,2024 for $44.99. Order was shipped and arrived on July -6, 2024 I realize at $5.00 this is a trivial claim however as it is the consumers obligation to pay for products purchased it is also the suppliers obligation to ship products bought and paid for at the contracted price. This order should be filled for the purchase price. *** Note charge is pending and not placed with credit card

    Business Response

    Date: 07/27/2024

    Thank you for bringing your concerns to our attention. We understand the frustration you may feel regarding the pricing and fulfillment of your orders.

    Upon review, it appears that your original order placed in June 2024, with order number 114-1790260-8597043, was processed and fulfilled directly from Amazon's warehouse.

    We recognize that after the initial order, the price of the pumpkin seeds increased due to market conditions, which are beyond our control. As a result, the price was adjusted to reflect the new cost of sourcing the product.

    To address this issue, we have issued a refund of the $5.00 price difference to your account. We hope this resolution demonstrates our commitment to your satisfaction and alleviates your concerns.
    Please understand that inflation and market fluctuations have significantly impacted the cost of many products in recent years. We strive to manage these changes as transparently as possible and appreciate your understanding in this challenging economic environment.
    If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
    Thank you for your patience and understanding.
    Best regards

    First Choice Candy 

    Customer Answer

    Date: 07/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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