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Business Profile

Churches

ChapelSites.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************, ********* purchased a one-year subscription for a website from Chapel Sites ********************** **************). Chapel Sites built us a draft website and ******* paid $348 for a one-year subscription and updated the draft website. After completion of the draft website, ******* contacted our primary contact, ********************* ************* ********************** to publish the website and we did not receive any response. We have tried to call every contact at Chapel Sites and ********************* with no response back.We are currently out $350 and still do not have a website available for our church.Even for the short term, if Chapel Site could contact us and publish our website as it is, we would be good for now as we can look for another provider after one year. Our request is to ether publish the website as is and let us update or return our money.

  • Initial Complaint

    Date:09/26/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the treasurer for the ************************ in **********, ** *****. We hired ChaplSites (FKA Connected Word) to setup and maintain a website for the church. Prior to February, 2023 we paid a fee of $89.97 by check quarterly. On February 21, 2023, I received an email stating that they wanted the church to start paying annually or bi-annually and that they were no longer excepting payment by check. Payment had to be by card only. I gave them the church credit card information and agreed to pay for 2 years of service for $522, which entitled us to receive 6 months additional service free of charge. They withdrew the $522 from the church account and all was good. However, when I received the ********** statement for the church I saw that they had made a second withdrawal from the account for $348. At the same time, the church secretary told me she had not received the promised upgrades to our website. Since March I have made multiple calls to ********************* at ChapelSites. First he promised to credit the funds back to the church's bank account. When that didn't seem to work, I asked him to please refund the money by check. Now he has stopped answering my calls and they have still not done the promised changes to the website. It has been over 7 months and still no refund or website changes. At the very least I would like the $348 refunded, but I also feel that if they are not going to do the promised upgrades to our website, a partial refund of the $522 is also in order.

ChapelSites.com is NOT a BBB Accredited Business.

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