We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Repipe 1

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Repipe 1's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Repipe 1 has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my deep dissatisfaction with the installation of luxury vinyl plank (***) flooring performed by Repipe 1 Restoration at my residence located at ************************************************************************************. The final payment for this project, totaling $22,792.52, was made on March 7, 2023.In May of 2024, I noticed significant warping of the *** flooring. Upon contacting my insurance company, ALD was sent out and conducted an assessment. They determined that the installation lacked a critical component: a moisture barrier between the concrete slab and the *** flooring. This omission has resulted in moisture seeping through the concrete slab, causing damage to the flooring. *** manufacturers mandate the use of a moisture barrier for installations over concrete slabs to preserve the warranty's validity. The absence of such a barrier not only resulted in damage but also voids the product warranty.I reported this issue to Repipe 1 Restoration on May 21, 2024. Despite multiple follow-up attempts on my part, it is now July 13, 2024, and no further steps have been taken by the company to address or investigate this issue. To date, no representative has been sent to my home by Repipe 1 Restoration to inspect the damage or discuss potential resolutions. All communications and efforts to resolve this matter have been initiated solely by me.Given the severity of the issue and the significant financial investment in this project, I am requesting the following actions be taken immediately:1. A comprehensive inspection of the affected flooring by a qualified representative.2. A detailed remediation plan that includes the proper installation of a moisture barrier and replacement of *** flooring.3. A clear timeline for the completion of these corrective actions.

      Business Response

      Date: 07/22/2024

      We will contact you shortly. 

      Customer Answer

      Date: 08/07/2024

       
      Complaint: 21986556

      I am rejecting this response because:

      The response from Repipe1 stated "We will contact you shortly" which was recieved on August 1, 2024. I have not had any communication from them.

      I first had ****** communication from my part with this company on May 21, **************************************************** with a proposed resolution. 

      Sincerely,

      *************************

      Business Response

      Date: 08/16/2024

      Hello ***************, 

      Thank you for taking our call. As discussed I went ahead and forwarded our official complaint response directly to your email. 

      -***********************;

    Repipe 1 is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.