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Business Profile

Web Hosting

QuadraNet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sir,I have an active virtual server at *********** which will expire at December 29, 2024, but *********** announces that it will cease at March 4, without giving any compensation or refund.*********** annoucement link: ******************************************* *********** operators' email address: **************************************** *************************************** I paid 7.25 USD via Alipay for that instance, Please help me to get a refund to my Alipay account: ****************** which is also my *********** account name.attachment is my Alipay payment invoice for the server

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,This is ******************. I'm filing a complaint against a cloud hosting company based in ***********, **.I purchased their cloud service on 11/25/2023. This service is being used to host a website for users in Asia. However, their service, although being advertised as ASIA-OPTIMIZED, it is not.The problem appears once I made the purchase, they created a new cloud server, but when I did the test on the actual server, it indicated they're not using any Asia optimized network.I asked for a full refund. **** | Sales Manager replied that I was not eligible since I ordered it during their promotion and their return policy do not refund any promotional purchases.I asked them they violated the term first because their service is NOT as advertised and their test page showed a result that tricked the customer thinking it's using optimized networks while in fact it's NOT. This is a misleading or fraud business behavior.My complaint is that their service is as not advertised. Their Asia optimized claim can be found on their home page and on their ******* account. They trick customers purchasing their services by providing a test page that gives results that appears to be optimized networks. While in fact, the customer finds slow networks being used once they received their product. Also when the customer needs to return the purchase or asking for a refund, they refuse the refund. In my case, my service was opened and I asked for refund within 24hrs. This service is paid for a year.Their business has poor reputations, on ******* if you search for ***********, the ****** reviews shows 1.1 star rating with almost all people leaving poor reviews. Including worst business, worst customer service, etc I really appreciate your time reviewing my case. My goal is to have them punished for bad business practices. I have screenshots that I find useful. If you need anything else, I would love to provide them. I will try all things possible to help with the process!

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