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Business Profile

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Dent and Scratch Pro

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bad paint Job I had my car bumper painted by *************************** Pro **** Body Repair on May 8, 2024 in ******** **. ************************* the Manager looked at my bumper and told me he could do the job. He painted it and l picked up my car the next day and waited for a month to wash my car and no theres a streak on the bumper. Skot says its hard to paint a portion of the bumper to match the color. I want to be reimbursed because he didnt do a good job and he refuse to give me some of my money back. He was very rude and hung up on me. I had to rent a car to have transportation until my car was ready that next evening. He said he would paint it again in a month. Thats problematic for me. I would have to rent another car and pay out of packet for his poor service. I want him to reimburse the $413.34 back to my credit card.

    Business Response

    Date: 07/08/2024

    I looked at the car when she brought it back. The scratch was only visible in certain angles. I told ************** we can redo the area no problem with a 1 day turn around. She declined the repair. We offer full redo warranty if needed. We cannot refund paint and material. I also only charged her half price due to senior discount.Normal pricing on bumpers is $1000 or more. We can redo it anytime she is ready. Thank you

Dent and Scratch Pro is NOT a BBB Accredited Business.

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