Complaints

This profile includes complaints for Famularo & Associates, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Famularo & Associates, PC

  27307 Via Industria # K1 Temecula, CA 92590-3699

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  Famularo & Associates, PC

  9036 Pulsar Ct Ste A Corona, CA 92883-7351

• 

  Famularo & Associates, PC

  9036 Pulsar Ct Ste A Corona, CA 92883-7351

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Family Law Matters as my attorney fir a divorce. I paid them $5,000 for the first day of trial and preparation. They charged me in advance for a second trial date, just in case the trial took longer than expected. The trial only took one day. They are refusing to refund me for the second trial date which never took place. They are citing the retainer, which is attached as the fee not being refundable. The section they are citing though is day 1 and preparation fees. I am not disputing day 1. I am disputing day 2, which in not mentioned in the retainer and again, the second court date never took place. I attached email correspondence in which the attorney acknowledges his intent to get me my refund. The attorney then references the billing department not wanting to refund my money. In conclussion, they are breaching their retainer by charging me for a second court date that they never took place.

  Business Response

  Date: 01/16/2024

  To Whom It May ****************** to Attorney Client privilege I am unable to respond to the complaint fully. However, I can provide the following information:

  1. ************************** was informed of the trial fees necessary and was informed that all trial fees are non-refundable (to which he agreed).

  2. ************************** was informed that trial fees cover all of the trial preparation as well as time spent in court. He seems to believe that it is only for time spent in court.

  3. I have provided ************************** with an itemized statement of all work performed on his case which totaled $49,708.00. To date, and based on the retainer agreement terms, ************************** paid $31,700.00. Leaving a difference of approximately $18,000 that we are not seeking as we are honoring the terms of our agreement.

  4. ************************** has disputed the transaction with his credit card company twice and both times they ruled in our favor as the terms of the agreement were clear and explained to ***************************

  That is all I can provide to dispute this complaint.

  Customer Answer

  Date: 01/16/2024

   I am rejecting this response because:
  The attorney is stating that per their agreement all fees are non refundable. That is inaccurate. Their agreement states the initial $5,000 are non refundable which are for the first day of trial and preparation for trial. The amount disputed is an additional $2,500 that was charged in case of a second trial date. That second trial date never happened. That fee is not covered by their agreement. They mention giving me an itemized list, which they did. However, in that itemized list, they have their legal assistants and paralegals essentially  earning what an attorney makes per hour. They also mention my credit card company rolling in their favor two times. That is also inaccurate, my credit card company simply stated to me there isn't much they can do as they are simply citing their retainer. But again I am saying that retainer specifies the initial charge which I am not disputing. I am disputing the second charge which is nit specified as non refundable and again, they never provided that service. I initially sent them an email, which I attached to my complain in which they acknowledge not providing the service and telling me they will "try and re-emburse" they unearned funds. If what they are alleging were true, they would have told me that from the beginning. However as you guys can see on the attached email thread, they acknowledge the funds charged are not earned and don't cite the retainer until later.