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Business Profile

Electrical Contractors

EPX Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began discussing the instalation of a genorator with ***** ****** from the EPX group in August of 2022. We discussed the cost of a permit for the genroator (wanted it to be permited), and the options for a solar battery to compliment our 14 solar panels and make a more secure and complete system. I discussed my financial situation and needs, applied for the funding and was approved. Wethen signed the contract for installation on 9/14/2022

    For the next several months after EPX received my 5,000 dollar down payment communication was extremely limited. I only got updates when I cantacted them. What was very upsetting was that everytime I reached out they were suddenly in need of something. I called and expressed my frustration to ****** ****** in November of 2022, who then informed me that the delay was due to the processing of a permit Iwas unaware of. As far as I knew no permit was needed, but now it was needed for the battery.
    Things did not imprve. I emailed ****** to ask her for an update on 12/14 (The 12 week mark) to find out that the permit was still delayed. I wrote back to ****** expressing my frustration. ******** response was to accept accountabiliity for the lack of communication and stated they would be working on this is 2023. Since then the deadline on my financing has passed and were not approved despie having the same income. I spoke to *** ******** and asked for a reasonable resolution. He denies any responsability for the breach of contract deadline, or desire to resolve the issues. He states that they will return our deposit minus the 1800 dollar permit fee, and 20% restocking fee for each item meaning that they will keep our 5,000 dollars and bill us for a contract that they broke.

    Business Response

    Date: 03/14/2023

    I believe this to have been resolved since the initial complaint. Our team did step in and offer solutions as means of mediation to honor the contract in place, but have since not only had an agreement with the home owner to move forward with the contract as signed—the project was completed and began its installation this last Monday and just passed final inspection today March 10th. This project is complete and fulfilled- there should be no conflict/concern at this time.

EPX Group is NOT a BBB Accredited Business.

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