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Business Profile

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California Warehouse

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/14/25 I placed an order through a company called California Warehouse advertised on ********. On 5/15 I received a confirmation that the order was shipped and was given a tracking number. The tracking stops on 5/21. It says, "cleared customs" and that is the last information. On 5/27 I emailed the support email provided, which is not anything related to the company(totally a different name). The responded telling me to be patient because my order was sent. I responded telling them that I knew that but the tracking stopped, which means the order is lost. They just responded to the email with the same thing and told me to be patient. It's been 21 days since it was shipped and 15 days since it cleared customs. The phone number for the original company is no longer in service and when I try to find the business online it doesn't exist. I paid for a 3rd party company(samariae) in case of this and their email also was returned to me. The ****** account I paid(**************) also seems to be a scam. Email provided is *********************

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PLACED AN ORDER ON OCTOBER 7, 2024 ON-LINE WITH CALIFORNIA WAREHOUSE WHO ADVERTISED SALE PRICES FOR VARIOUS CLOTHING AND ACCESSORIES INCLUDING HANDBAGS, JEWLERY, HATS AND MORE. MY ORDER TOTALED $65.36 AND SHIPPING WAS FREE. LETTING A SUFFICENT AMOUNT OF TIME TO PASS AFTER NOT RECEIVING MY ORDER AFTER A NOTICE WAS EMAILED TO ME THAT MY ORDER HAD SHIPPED ON OCTOBER 8 2024 I EMAILED TO CONTACT ON THE ORDER FOR QUESTIONS: *********************** AND SAID I WANTED A REFUND BECAUSE I NEVER RECEIVED MY ORDER #**** AND THE SAME DAY I WAS EMAILED BACK AND TOLD THAT THEIR RECORDS SHOW MY ORDER WAS DELIVERED AND I SHOULD CHECK WITH MY FAMILY MEMBERS AND NEIGHBORS TO SEE IF THEY HAVE MY DELIVERY. I CHECKED WITH MY NEIGHBORS AND MY ORDER NEVER ARRIVED. I EMAILED ********************** AND ADVISED AGAIN MY ORDER NEVER ARRIVED AND I WANTED AN IMMEDIATE REFUND. THAT WAS ON NOVEMBER 12, 2024. I HAVE NOT RECEIVED ANY FURTHER RESPONSES. I BELIEVE THEY ARE A SCAM AND I WANT TO HAVE THE AUTHORITIES LOOK INTO THEIR OPERATIONS AND WARN OTHER PEOPLE THEY ARE SCAMMERS.

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ~ Date Order Placed: 14 August 2024 ~ Date Reported Order Delivered: 9 Sept 2024. ~ Amount Paid Business: $32.79--which included $6.79 tracking info. ~ Company Committed: Clothing. ~ Nature of Dispute: California Warehouse emailed my order had been delivered to my address. No PACKAGE ARRIVED! Checking FOUR methods (****, USP, ****** DHL) of shipment with the tracking number provided by company. Found tracking number was non-indefinable to ALL FOUR methods of shipment. Emailed company for a refund. Advised my credit card holder of complaint. Credit card company denied my complaint with the reason that California Warehouse had confirmed order had been delivered to my address. Attempting to contact CALIFORNIA WAREHOUSE at *****************************************Advised there is no such address.PLEASE HELP ME THANK YOU!

  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 9/8/2024 I ordered 6 items in the amount of ***** i then sent e-mail asking when i might recieve my order #**** they then gave me a tracking numberEMS AM550039351CN it states that the package has arrived at the processing center ******,********-10-06 at 16:22

  • Initial Complaint

    Date:09/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    California warehouse advertised coldwater creek merchandise. I bought a number of items from them at the cost of approximately $45.54. They advertised it as an end year promotion. This was a scam and I bought into it. Please stop this company from scamming anyone else. Thank you for your cooperation in this matter.I have replied to ************************** They tell me my merchandise was delivered to my address on 9/21/24. No such delivery. Please help.

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received 16 Covic tests within the past 6 months. I have never ordered them and have called to ask them to stop sending them. No one will answer the phone or return a message. I would like this stopped because they are defrauding the government and we already have enough problems.

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March, April, and May of 2023 this company has sent me an unsolicited package containing COVID test kits. I have called them numerous times leaving messages, as their phone is never answered by a person, to stop shipments and to stop billing Medicare for the product. I have refused and returned to sender the last two packages which has had no effect on their continuing to ship products via USPS. The latest tracking number is **** **** **** **** **** **.
    I am at a loss as to how to stop this recurring shipment and fraudulent Medicare billing.

  • Initial Complaint

    Date:04/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has repeatedly sent me COVID-19 test kits, without my request and appears to be charging my Medicare account.

California Warehouse is NOT a BBB Accredited Business.

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